_ FCO A2150-O001, Problems while installing/configuring EISA/ISA devices ______________________________________________________________________________ | DIGITAL FCO CATEGORY PAGE 1 | | [O] OF 4 | |______________________________________________________________________________| | FIELD CHANGE ORDER NUMBER: A2150-O001 | | A2160-O001 | |______________________________________________________________________________| | APPLICABILITY: This "O" coded FCO should be installed in Digital 2100 | | Server Model A500MP, A500MP/R, A600MP containing B2110-AA, part Rev."F02" or | | lower, ONLY WHERE THE FOLLOWING SYMPTOMS EXIST: | | | | This FCO incorporates ECO No. B2110-TWO002. | |______________________________________________________________________________| | PROBLEM & SYMPTOM: While installing or configuring EISA/ISA devices on | | Digital 2100 Server customers or engineers may experience the following | | problems: | | | | - Failure to run the ECU | | | | - No timer interrupts reported under the console | | | | - Corruption of data in the NVRAM which will result in loss of environment | | variables and failure to run the ECU | | | | - Addition of new EISA/ISA options to systems may cause the system to hang | | during the power-up script | | | | While O/S running, " SHOW TIME" and "SET TIME" commands may give wrong | | results. | | | | These problems may occur in the standard I/O board B2110-AA or | | 54-23146-01 with CS Revision at or below "F02". | |______________________________________________________________________________| | SOLUTION: Install B2110-AA part revision "H02" or higher. | |______________________________________________________________________________| | QUICK CHECK: Look for B2110-AA part revision "H02" or higher in backplane | | slot 0 or at console prompt type "show fru" and return. Check | | the HW Rev. under I/O (B2110-AA) option. | |______________________________________________________________________________| | PRE/COREQUISITE FCO: | MFIT HRS | | N/A | 2.0 | |___________________________________________________________________|__________| | TOOL/TEST EQUIPMENT: Field service maintenance tool kit. | | | |______________________________________________________________________________| | FCO PARTS INFORMATION | |______________________________________________________________________________| | FCO KIT NO. | DESCRIPTION OF CONTENTS | EQ KIT VARIATION | |______________|____________________________________________| APPLICABILITY | |EQ-01703-01 | B2110-AA Part Rev "H02" or higher I/O board| | |FA-05040-01 | FCO Document (54-23146-01) | | |______________|____________________________________________|__________________| | FCO CHARGING INFORMATION (See Last Page) | |______________________________________________________________________________| | APPROVALS | |______________________________________________________________________________| |TECH. ENGINEER |ENG. BUSINESS MGR. |DS LOGISTICS |DS PRODUCT SAFETY | |Bharat S. Shah |Andrei Shishov |Barry Weinstein |Robert Brister | |_________________|____________________|___________________|___________________| |IDC |PARTS AVAILABILITY |FCO REVISION |FCO RELEASE DATE | |Diane MacDonald |August 1994 | A |3 August 1994 | |_________________|____________________|___________________|___________________| +---------------------------+ | | | | | | | | | | FCO A2150-O001 | d | i | g | i | t | a | l | | A2160-O001 | | | | | | | | | PAGE 2 OF 4 +---------------------------+ | _________________________________|______________________________________ Field Installation Synopsis --------------------------- 1. Shut down the operating system. Have the customer notify all affected system users and shutdown the operating system. 2. Halt the system. Once the operating system has been shutdown, press the "Halt" button on the operator control panel (OCP) and leave the HALT button in halt position. 3. Set up velostat kit a. Unfold the VELOSTAT mat to full size ( 24" x 24" ). b. Attach the 15 foot ground cord to the VELOSTAT snap fastener on the mat. c. Attach the alligator clip end of the ground cord to a good ground. d. Attach the wrist strap to either wrist and the alligator clip to a convenient portion of the mat. ******************************************************************* * C A U T I O N * * * * If using a module in an ESD box, insure wrist strap is * * connected to the box and the box is connected to chassis * * of the device being upgraded. * ******************************************************************* 4. Note down console version and ethernet address by executing command "show config". 5. Power down the system: Turn off the DC ON/OFF switch on the OCP. For power supplies with AC ON/OFF switches, set switches to OFF and pull out the power cord from the electrical outlet. 6. Please follow the procedure as described in "Digital 2100 Server Model 500MP/500MP-R/600MP Series Service Guide" Part # EK-KN450-SV, for removal /replacement of side doors, location of I/O board, removing/replacing I/O board, removal/replacement of Ehternet ID ROM and removal/replacement of NVRAM chip located on I/O board. +---------------------------+ | | | | | | | | | | FCO A2150-O001 | d | i | g | i | t | a | l | | A2160-O001 | | | | | | | | | PAGE 3 OF 4 +---------------------------+ | _________________________________|______________________________________ 7. Plug the power cord into the power source. Turn on the AC switch on the power supply to "ON" and finally set the DC ON/OFF switch on the OCP to "ON" position. 8. Check the console firmware revision and ethernet address by executing command "show config". Compare this revision with removed I/O module console firmware revision. If it is below removed board revision then update the firmware using the CD-ROM shipped to customer. Compare ethernet address, if ethernet address is different, rectify this problem by changing Ethernet ROMs from the removed board until address matches. 9. Execute "show fru" command and make sure the new I/O module and its appropriate revision is reported in the table. 10. Perform system verification test. Observe console terminal for correct power-up sequence. If the power-up sequence is correct and no errors are indicated then go to next step. If the power up self test indicates an error refer to the "Digital 2100 Server Model 500MP/500MP-R/600MP Series Service Guide" Part # EK-KN450-SV, for troubleshooting information. 11. Run the whole system diagnostic by executing command "test" at the console prompt. 12. Run the "ECU" utility to make sure it is working. 13. Reboot the system. Place system in "RUN" mode (Halt switch "OUT") and type "BOOT" at the console prompt. The system will initiate the boot sequence from the default boot device. +---------------------------+ | | | | | | | | | | FCO A2150-O001 | d | i | g | i | t | a | l | | A2160-O001 | | | | | | | | | PAGE 4 OF 4 +---------------------------+ | _________________________________|______________________________________ 14. Complete Repair Tag Part # EQ-01703-01 Revision Insert Part Revision from FRU here Reason for return FCO Comments FCO # A2150-O001 or A2160-O001 15. Package the FRU into the container from the kit and return it through normal logistics channels. 16. Report this FCO activity on the LARS form in the "Fail Area/ Module/FCO/Comments" column as follows: FCO XXXXX-X001 (See the following LARS example). LARS USA APA EUROPE COVERAGE CODE (a)Contract W U K Warranty W U W Inhouse A Invoiced per Call F (b)IN-DEC Contract K U Non Contract/Non Warranty F F (c)RTD/Off-site Agreement F U Hardware Segment Code 111 111 Product Line 031 031 BBC code for K W A 111 BBC code for F 031 DEC Option 54-23146-01 54-23146-01 54-23146-01 Option ID N/A N/A N/A Type of Call M M REQUEST TYPE I Action Taken D D Y QUALITY CODES M,L,J,R,X,A,Y,Z Fail Area-Module FCO# A2150-O001 A2150-O001 A2150-O001 FCO-Comments # A2160-O001 A2160-O001 A2160-O001 Material Used EQ-01703-01 EQ-01703-01 EQ-01703-01 (a) Warranty Optimum, Warranty Standard and Warranty Basic (on-site) Agreements; * Note material (only) free of charge for all customers. (b) Applies to IN-DEC Area Only (c) RTD=Return to Digital or Off-site Agreements; If Field Engineer On-site, use Activity Code "F". ______________________________________________________________________________ | FCO CHARGING INFORMATION | |______________________________________________________________________________| | WARRANTY/CONTRACT || NONWARRANTY/NONCONTRACT | |___________________________||_________________________________________________| | ON-SITE | OFF-SITE || ON-SITE | OFF-SITE | MATERIAL ONLY | |_____________|_____________||_____________|_____________|_____________ _______| |TRAVEL/| EQ | | EQ ||TRAVEL/| EQ | | EQ |ORDER-ADMIN, HANDLING| |INSTALL| KIT |INSTALL| KIT ||INSTALL| KIT |INSTALL| KIT |PKG,SHIPPING & EQ KIT| |_______|_____|_______|_____||_______|_____|_______|_____|_____________________| | DEC | DEC | DEC |DEC || CUS | CUS | CUS | CUS | CUS | |_______|_____|_______|_____||_______|_____|_______|_____|_____________________|