_ FCO KN430-O005, Prev rev FRU (B2101-AA) may cause parity errors. ______________________________________________________________________________ | DIGITAL FCO CATEGORY PAGE 1 | | [O] OF 4 | |______________________________________________________________________________| | FIELD CHANGE ORDER NUMBER: KN430-O005 | |______________________________________________________________________________| | APPLICABILITY: This "O" coded FCO should be installed in all DEC4000 | | Model 610 which contain part rev below H1 or H2 for FRU B2101-AA. | | | | This FCO incorporates ECO No. B2101-TWO001. | | | |______________________________________________________________________________| | PROBLEM & SYMPTOM: Previous revision FRU could experience mail box time | | out, Parity Errors, and NOACK problem. This will result in system crash. | | O/S error logger will show "Read Parity Errors". O/S error logger could | | also show other errors like: Mailbox timeout, no acknowledge, and read | | data parity errors. At console level, type "show error cpu0 | grep RD_PAR" | | and "show error cpu0 | grep NOACK". Non zero error count will confirm Parity | | Errors and NOACK problems. | | | |______________________________________________________________________________| | SOLUTION: Install B2101-AA part revision H1 or H2. | | | | | |______________________________________________________________________________| | QUICK CHECK: Look for B2101-AA part revision H1 or H2 in I/O backplane slot | or at console prompt type "show fru" and return. Check the | | HW rev under I/O option. |______________________________________________________________________________| | PRE/COREQUISITE FCO: | MFIT HRS | | N/A | 2.0 | | | | |___________________________________________________________________|__________| | TOOL/TEST EQUIPMENT: Field service maintenance tool kit. | | | |______________________________________________________________________________| | FCO PARTS INFORMATION | |______________________________________________________________________________| | FCO KIT NO. | DESCRIPTION OF CONTENTS | EQ KIT VARIATION | |______________|____________________________________________| APPLICABILITY | |EQ-01682-01 | 1 B2101-AA I/O Module, Part Rev H1 or H2 | | |FA-05019-01 | 1 Field Application (FA) Document | | | | | | |______________|____________________________________________|__________________| | FCO CHARGING INFORMATION (See Last Page) | |______________________________________________________________________________| | APPROVALS | |______________________________________________________________________________| |TECH. ENGINEER |ENG. BUSINESS MGR. |DS LOGISTICS |DS PRODUCT SAFETY | |Bharat S. Shah |Mike Collins |Barry Weinstein |Robert Brister | |_________________|____________________|___________________|___________________| | |PARTS AVAILABILITY |FCO REVISION |FCO RELEASE DATE | | | | A | | |_________________|____________________|___________________|___________________| FIELD APPLICATION DOCUMENT (FA), Continuation Page +---------------------------+ | | | | | | | | | | FCO KN430-O005 | d | i | g | i | t | a | l | | | | | | | | | | | PAGE 2 OF 4 +---------------------------+ | _________________________________|______________________________________ Field Installation Synopsis --------------------------- 1. Shut down the operating system: Have the customer notify all affected system users and shutdown the operating system. 2. Halt the system: Once the operating system has been shutdown, press the Halt button on the operator control panel (OCP) and leave the HALT button in halt position. 3. Set up velostat kit a. Unfold the VELOSTAT mat to full size ( 24" x 24" ). b. Attach the 15 foot ground cord to the VELOSTAT snap fastener on the mat. c. Attach the alligator clip end of the ground cord to a good ground. d. Attach the wrist strap to either wrist and the alligator clip to a convenient portion of the mat. ******************************************************************* * C A U T I O N * * * * If using a module in an ESD box, insure wrist strap is * * connected to the box and the box is connected to chassis * * of the device being upgraded. * ******************************************************************* 4. Note down the environmental variables using "show" command on the worksheet that is attached to this FCO. 5. Note down console version and ethernet address by executing command "show config". 6. Power down the system: Turn off the DC ON/OFF switch on the OCP, turn off the AC circuit breaker at the rear of the system, and finally pull out the power cord from the electrical outlet. 7. Open the back cover. 8. Locate I/O module. Undo two captive screws at the top and bottom of the module which secure the I/O module. 9. Disconnect Console cable, Modem cable(if present), Ethernet cable (if present) from the I/O module handle. 10 Unseat I/O module and remove it from the backplane and place it on the anti-static work mat. FIELD APPLICATION DOCUMENT (FA), Continuation Page +---------------------------+ | | | | | | | | | | FCO KN430-O005 | d | i | g | i | t | a | l | | | | | | | | | | | PAGE 3 OF 4 +---------------------------+ | _________________________________|______________________________________ 11 Remove the 2 socketed Ethernet Station ID ROMs, labeled "Enet Adrs" from the removed I/O board. 12 Remove the new module from EQ-01682-01 and perform step 11. 13 Install ROMS removed from the old module onto the new module. 14 Install ROMS removed from the new module onto the old module. 15 Install new module into its backplane slot. Secure the module with the two screws. 16 Connect Console cable, Modem cable(if present), Ethernet cable(if present) to new I/O module handle. 17 Plug the power cord into the power source. Turn on the AC circuit breaker at the rear and then turn the DC ON/OFF switch on the OCP to "ON" position 18 Check the console firmware revision and ethernet address by executing command "show conf" Compare this revision with removed I/O module console firmware revision. If it is below removed board revision then update the firmware using the CD ROM shipped to customer. Compare ethernet address, if ethernet address is different then rectify this problem by changing Ethernet ROMS from the removed board until address matches. 19 Execute "show fru" command and make sure the new I/O module and its appropriate revision reported in the table. 20 System verification test: Observe console terminal for correct power up sequence. If the power up sequence is correct and no errors are indicated then go to next step. If the power up self test indicate an error refer to the "DEC 4000 AXP Model 600 Series Service Guide", P/N EK-KN430-SV, for troubleshooting information. 21 Run the whole system diagnostic by executing command "test" at the console prompt. 22 Set the environmental variables to their original value using command : set[-default][-integer]-[string]envar value Examples: >>> set bootdef_dev eaz0 >>> set boot_osflags 0,1 23 Reboot the System: Place system in "RUN" mode(Halt switch "OUT") and type "BOOT" at the console prompt. The system will initiate the boot sequence from the default boot device. FIELD APPLICATION DOCUMENT (FA), Continuation Page +---------------------------+ | | | | | | | | | | FCO KN430-O005 | d | i | g | i | t | a | l | | | | | | | | | | | PAGE 4 OF 4 +---------------------------+ | _________________________________|______________________________________ 24 Clean-Up: Tag the FRU as indicated below : Part # B2101-AA Revision Insert Part Revision from FRU here Reason for return FCO Comments FCO # 25 Package the FRU into the container from the kit and return it through normal logistics channels. 26 Report this FCO activity on the LARS form in the "Fail Area/ Module/FCO/Comments" column as follows: FCO KN430-O005 (See the following LARS example). LARS CATEGORY O USA GIA EUROPE Activity - (a)Contract W U K Warranty W U W (b)IN-DEC Contract K U A Non Contract/Non Warranty F F F (c)RTD/Off-site Agreement F U F Hardware Segment Code 111 111 111 Product Line 031 031 031 DEC Option B2101 B2101 B2101 Option ID X N/A N/A Type of Call M M M Action Taken D D I/V Fail Area-Module-FCO-Comments KN430-O005 KN430-O005 KN430-O005 Material Used EQ-01682-01 EQ-01682-01 EQ-01682-01 (a) Warranty Optimum, Warranty Standard and Warranty Basic (on-site) Agreements; * Note material (only) free of charge for all customers. (b) Applies to IN-DEC Area Only (c) RTD=Return to Digital or Off-site Agreements; If Field Engineer On-site, use Activity Code "O". ______________________________________________________________________________ | FCO CHARGING INFORMATION | | |______________________________________________________________________________| | WARRANTY/CONTRACT || NONWARRANTY/NONCONTRACT | |___________________________||_________________________________________________| | ON-SITE | OFF-SITE || ON-SITE | OFF-SITE | MATERIAL ONLY | |_____________|_____________||_____________|_____________|_____________________| |TRAVEL/| EQ | | EQ ||TRAVEL/| EQ | | EQ |ORDER-ADMIN,HANDLING | |INSTALL| KIT |INSTALL| KIT ||INSTALL| KIT |INSTALL| KIT |PKG,SHIPPING & EQ KIT| |_______|_____|_______|_____||_______|_____|_______|_____|_____________________| | DEC | DEC | DEC | DEC || CUST |CUST | CUST |CUST | CUST | |_______|_____|_______|_____||_______|_____|_______|_____|_____________________| WORKSHEET --------- ENVIRONMENT VARIABLE FACTORY DEFAULT CUSTOMER DEFINED VALUE "auto_action", "BOOT" "bootdef_dev" "NULL" FIS process defines device with OS. "boot_file" "NULL" "boot_osflags" "NULL" "boot_reset" "OFF" "dump_dev" "ON" "enable_audit" "ON" "char_set" "0" "language" "36" (English) "password" "NULL" "interleave" "default" "cpu_enabled" "0xFF" All processors present enabled. "screen_mode" "OFF" FIS process sets to ON. "def_term" "local" "tta_merge" "0" "tta*_baud" "9600" "tta*_halts" "2" for tta2 "0" for tta1 ENVIRONMENT VARIABLE FACTORY DEFAULT CUSTOMER DEFINED VALUE "ncr*_setup" "AUTO 7" "scsnode" "NULL" "scssystemid" "65534" "scssystemidh" "0" "enable_servers" "OFF" "fis_name" "NULL" "sys_serial_num" "NULL" FIS process writes System Serial #! "ez*0_def_inetaddr" "NULL" "ez*0_def_ginetaddr" "NULL" "ez*0_def_sinetaddr" "NULL" "ez*0_def_inetfile" "NULL" "ez*0_inet_init" "BOOTP" "ez*0_bootp_server" "NULL" "ez*0_bootp_file" "NULL" "ez*0_protocols" "MOP" "ez*0_bootp_tries" "3" "ez*0_arp_tries" "3" "ez*0_tftp_tries" "3" "ez*0_rm_boot" "0 or disable" "ez*0_rm_boot_passwd" "00_00000000_00000000." "tt_allow_login" "1"