------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ MicroVAX/VAXserver 3000-series to VAX 4000 Model 200 Conversion Guide Order Number EK-MVS30-CG-001 Digital Equipment Corporation ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ February 1991 The information in this document is subject to change without notice and should not be construed as a commitment by Digital Equipment Corporation. Digital Equipment Corporation assumes no responsibility for any errors that may appear in this document. The software described in this document is furnished under a license and may be used or copied only in accordance with the terms of such license. No responsibility is assumed for the use or reliability of software on equipment that is not supplied by Digital Equipment Corporation or its affiliated companies. Restricted Rights: Use, duplication, or disclosure by the U. S. Government is subject to restrictions as set forth in subparagraph ( c ) ( 1 ) ( ii ) of the Rights in Technical Data and Computer Software clause at DFARS 252.227-7013. Copyright © Digital Equipment Corporation 1991 All Rights Reserved. Printed in U.S.A. The following are trademarks of Digital Equipment Corporation: DECnet, MicroVAX, VAX, VAXcluster, VAXserver, VMS, and the DIGITAL logo. This document was prepared and published by Educational Services Development and Publishing, Digital Equipment Corporation. ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ Contents ------------------------------------------------------------ About This Guide v 1 VAXserver/MicroVAX 3300/3400 Conversion 1.1 Summary of Conversion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 1.2 Unpacking the Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 1.3 Before Installing the Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5 1.4 Installing the Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6 A Module Return Procedure and Forms A.1 Return Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1 A.2 Digital Forms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2 A.3 Customer Administrative Services (CAS) District Offices . . . A-11 Figures 1-1 Removing Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6 1-2 Removing Console Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7 1-3 Removing CPU I/O Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8 1-4 Attaching CPU Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9 1-5 Conversion and Serial Label Location . . . . . . . . . . . . . . . . . . 1-10 1-6 Label Locations on System Without Panels . . . . . . . . . . . . . . 1-11 1-7 Medallion Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12 iii ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ iv Contents Tables 1 Conversion Kits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v 1-1 Conversion Kit Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 1-2 VMS Licenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5 ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ About This Guide ------------------------------------------------------------ This guide describes how to convert from a VAXserver 3300/3400 system to a VAXserver 4000-200 system and from a MicroVAX 3300/3400 system to a VAX4000-200 system. This guide also contains forms to be returned with the old system module. Intended Audience This document is intended for Digital Customer Services personnel and licensed self-maintenance customers. Conversion Kits Table 1 lists the system (before conversion), conversion kit number, and the upgrade (after conversion). Table 1 Conversion Kits ------------------------------------------------------------ System Conversion Kit Number Upgrade ------------------------------------------------------------ MicroVAX 3300/3400 660SU-AA -AB -AC -AD VAX 4000-200 VAXserver 3300/3400 660SU-BA -BB -BC -BD VAXserver 4000-200 ------------------------------------------------------------ v ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ vi About This Guide Customer Responsibilities Customers should not install this conversion kit unless they are qualified self-maintenance customers. Only qualified maintenance personnel should perform the installation procedure. If you are not a qualified self-maintenance customer, call Digital Customer Services to schedule a system conversion. It is the customer 's responsibility to perform a software backup before a Digital Customer Services representative arrives at your site. When the conversion is complete, return the old CPU module to Digital. Appendix A contains forms that need to be completed by the Customer Services representative. The customer and Digital Customer Services representative must sign the forms. Digital Customer Services Responsibilities The Customer Service Representative should contact the customer to ensure that the customer 's software is backed up before arriving at the site. After installation of the conversion kit, the Customer Services representative must complete the following forms and remove them from this document by tearing them along the perforated line. The forms must be signed by the customer and the Customer Services representative. The following forms are in Appendix A. · Customer Services Worksheet · Installation Receipt-Customer Copy · Installation Receipt-Customer Services Copy · Return Material Checklist The Customer Services representative should give the customer the signed Installation Receipt-Customer Copy. The representative should include the signed Installation Receipt-Customer Services Copy with the CPU module that is being returned to Digital to ensure the customer receives credit. ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ About This Guide vii Organization This document contains one chapter and one appendix: ------------------------------------------------------------ Chapter Description ------------------------------------------------------------ 1 Describes how to install the conversion kit on a VAXserver 3300 /3400 or MicroVAX 3300/3400 system. Appendix A Contains forms for the return of the customer module and a list of the Customer Administrative Services (CAS) district offices. ------------------------------------------------------------ Conventions The following conventions are used in this guide: ------------------------------------------------------------ Convention Meaning ------------------------------------------------------------ CAUTION Provides information to prevent damage to equipment or software. NOTE Provides general information about the current topic. ------------------------------------------------------------ Related Document The following document is a related document: ------------------------------------------------------------ Documentation Order Number ------------------------------------------------------------ KA660 CPU System Maintenance EK-498AA-MG ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ 1 VAXserver/MicroVAX 3300/3400 Conversion ------------------------------------------------------------ This chapter describes how to convert from a VAXserver 3300/3400 system to a VAXserver 4000-200 system, and from a MicroVAX 3300/3400 system to a VAX4000-200 system. CAUTION Memory module MS650-AA will not function with a KA660-XX CPU module. When a KA640 CPU is removed and the system is converted to a KA660-XX system: · Install an MS650-BA (16-Mbyte) memory or MS650-BB memory. 1.1 Summary of Conversion The tasks required to convert from a VAXserver 3300/3400 system to a VAXserver 4000-200 system and from a MicroVAX 3300/3400 system to a VAX 4000-200 system, are summarized below. To begin the conversion, go to Section 1.2. 1. Have the customer back up the system software. 2. Run the diagnostics to verify system operation. 3. Unpack and inventory the conversion kit. 4. Remove the front panel. 5. Remove the CPU I/O cover cables. 6. Remove the CPU I/O cover. 7. Disconnect the CPU module cables. 8. Remove the old CPU module. 9. Install the new KA660-AA/BA (M7626) CPU module. 1-1 ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ 1-2 VAXserver/MicroVAX 3300/3400 Conversion 10. If necessary, upgrade the old memory module/s to MS650-BA/BB. 11. Connect all cables. 12. Reinstall the CPU I/O panel. 13. Install the new medallion and labels. 14. Replace the front panel. 15. Run the diagnostics to verify system operation. 16. Have the customer verify that the system boots and operates correctly. 17. Complete the forms in Appendix A. 1.2 Unpacking the Kit 1. Make sure there is no external damage on the shipping container, such as dents, holes, or crushed corners. 2. Unpack the conversion kit and check its contents against the shipping invoice. CAUTION Modules can be damaged by static discharge if an antistatic wrist strap and antistatic mat are not used during handling. The wrist strap and mat are in the antistatic kit in the Customer Services toolkit. Table 1-1 lists the kit contents. Table 1-1 Conversion Kit Contents ------------------------------------------------------------ Description Kit Variations  AA AB AC AD BA BB BC BD ------------------------------------------------------------ Server CPU module (P/N: M7626-BA) - - - - X X X X Server CPU module label (P/N: 36-26883-A7) - - - - X X X X VAX CPU module (P/N: M7626-AA) X X X X - - - - ------------------------------------------------------------  The (X) in the column represents parts that are included in the kit. The dash (-) represents parts that are not included in the kit. ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ VAXserver/MicroVAX 3300/3400 Conversion 1-3 Table 1-1 (Cont.) Conversion Kit Contents ------------------------------------------------------------ Description Kit Variations  AA AB AC AD BA BB BC BD ------------------------------------------------------------ VAX CPU module label (P/N: 36-26883-A6) X X X X - - - - Conversion label (P/N: 36-15946-00) X X X X X X X X VAX 4000-200 (BA213) (P/N: 74-34425-46) - X - X - - - - VAXserver 4000-200 (BA213) (P/N: 74-34425-48) - - - - - X - X VAX 4000-200 (BA215) (P/N: 74-36884-09) X - X - - - - - VAXserver 4000-200 (BA215) (P/N: 74-36884-13) - - - - X - X - Memory module (P/N: MS650-BB) - - X X - - X X Memory module label (MS650-BB) (P/N: 36-26883- B8) - - X X - - X X VAX 4000-200 bill board label (BA213) (P/N: 36-27354-39) - X - X - - - - VAXserver 4000-200 bill board label (BA213) ( P/N: 36-27354-43) - - - - - X - X VAX 4000-200 bill board label (BA215) (P/N: 36-29304-08) X - X - - - - - VAXserver 4000-200 bill board label (BA215) ( P/N: 36-29304-10) - - - - X - X - ------------------------------------------------------------  The (X) in the column represents parts that are included in the kit. The dash (-) represents parts that are not included in the kit. ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ 1-4 VAXserver/MicroVAX 3300/3400 Conversion Table 1-1 (Cont.) Conversion Kit Contents ------------------------------------------------------------ Description Kit Variations  AA AB AC AD BA BB BC BD ------------------------------------------------------------ BA213-series serial label (P/N: 36-27838-55) - X - X - X - X BA215-series serial label (P/N: 36-29305-09) X - X - X - X - Conversion Guide (P/N: EK-MVS30-CG) X X X X X X X X VAX 4000-200 Customer Hardware Information Kit (P/N: QZ-K25AA-GZ) - X - X - X - X VAX 4000-200 Hardware Information Kit (P/N: QZ-K25AB-GZ) X - X - X - X - ------------------------------------------------------------  The (X) in the column represents parts that are included in the kit. The dash (-) represents parts that are not included in the kit. ------------------------------------------------------------ Table 1-2 lists the VMS licenses included with the kit. ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ VAXserver/MicroVAX 3300/3400 Conversion 1-5 Table 1-2 VMS Licenses ------------------------------------------------------------ Description Variation  AA AB AC AD BA BB BC BD ------------------------------------------------------------ VMS 1-20 user (P/N: QL-001AS-BJ) X X X X - - - - DECnet VAX END NODE (P/N: QL-D04AS-AA) X X X X - - - - VMS file and application server (P/N: QL-001AC-BA) - - - - X X X X DECnet VAX F/F (P/N: QL-D05AC-AA) - - - - X X X X VAXcluster (P/N: QL-VBRA2-AA) - - - - X X X X VMS /UX connect (P/N: QL-VHRA9-JB) - - - - X X X X ------------------------------------------------------------  The (X) in the column represents parts that are included in the kit. The dash (-) represents parts that are not included in the kit. ------------------------------------------------------------ 3. Unpack the CPU module and place it on a grounded antistatic mat. 4. Save the packing material for when you return the old module. 5. If any item is missing or damaged: · Contact the customer 's sales representative. · Contact the customer 's delivery agent. 1.3 Before Installing the Kit 1. Have the customer back up the system software before Customer Services arrives. It is the customer 's responsibility to back up the system software. 2. Power up the system and run diagnostics to verify system operation. 3. Turn off the system power before installing the kit. ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ 1-6 VAXserver/MicroVAX 3300/3400 Conversion 1.4 Installing the Kit To install the conversion kit: 1. Turn the key switch to the bottom position and lower the access door. 2. Remove the front panel as shown in Figure 1-1. Figure 1-1 Removing Front Panel 3. If the console cable is present, remove the console cable as shown in Figure 1-2. 4. If the Ethernet cable is present, remove the Ethernet cable from the I/O panel. CAUTION Use the antistatic wrist strap and the antistatic mat when working with the modules. ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ VAXserver/MicroVAX 3300/3400 Conversion 1-7 Figure 1-2 Removing Console Cable 5. Remove the CPU I/O panel as shown in Figure 1-3. ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ 1-8 VAXserver/MicroVAX 3300/3400 Conversion Figure 1-3 Removing CPU I/O Panel 6. Disconnect the CPU module cables. 7. Remove the old CPU module from slot 1. 8. Install the new KA660-AA/BA CPU module in slot 1. NOTE If there are any MS650-AA memory modules installed in the system, you must remove the modules from the system and install either the MS650-BA or MS650-BB memory module(s). A 3-connector memory cable is provided in the memory kit for a 2-memory module connection. 9. Remove the 50-pin daisy-chain memory cable that connects the memory modules to the CPU module, if applicable. 10. Install the new memory modules, if applicable. 11. Reconnect the memory modules and DSSI cables to the CPU module. ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ VAXserver/MicroVAX 3300/3400 Conversion 1-9 12. Connect the new CPU I/O panel over slots 1 and 2. 13. Attach the new CPU labels to the CPU I/O panel as shown in Figure 1-4. Figure 1-4 Attaching CPU Labels 14. Replace the front panel. 15. Power up the system and run the system diagnostics to verify system operation. 16. Attach the new serial label and logo/model label over the existing serial label and logo/model labels as shown in Figure 1-5 and Figure 1-6. 17. Attach the conversion label as shown in Figure 1-5 and Figure 1-6. ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ 1-10 VAXserver/MicroVAX 3300/3400 Conversion Figure 1-5 Conversion and Serial Label Location ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ VAXserver/MicroVAX 3300/3400 Conversion 1-11 Figure 1-6 Label Locations on System Without Panels 18. Remove the old medallion, using a flat-blade screwdriver to lift it off the front panel. 19. Attach the new medallion as shown in Figure 1-7. ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ 1-12 VAXserver/MicroVAX 3300/3400 Conversion Figure 1-7 Medallion Location 20. Have the customer reinstall the system backup data. 21. Fill out the forms in Appendix A. ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ A Module Return Procedure and Forms ------------------------------------------------------------ Return of the old CPU modules to Digital is required. Customer Services personnel must ensure that the instructions to repackage and return the old CPU module to Digital are followed. The instructions apply only to U.S. area installations. For installations outside the U.S. area, contact the local Digital office for return destination instructions. A.1 Return Procedure The conversion agreement with Digital is not complete untl you take the following steps. 1. Obtain the serial number of the system being upgraded. (Customer Administrative Services (CAS) cannot process the order without this serial number.) 2. Ensure that the serial number is on the Purchase Order. 3. Issue a hardcopy quotation to the customer, referencing the serial number, and state the following: "Return of the replaced modules to Digital is a condition of sale for this upgrade. Failure to return the modules will result in a penalty charge. Installation of hardware by Digital Customer Services personnel is required." 4. Pack the old modules using the packaging material set aside from the carton of the conversion kit (quad-height module box). Pack the modules first in the nickel-plated bag, then in the pink plastic wrapping, and finally in the box. 5. Complete the Customer Services Worksheet in Section A.2. It documents the work you performed. Return the worksheet to your contract administrator at the branch office. A-1 ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ A-2 Module Return Procedure and Forms 6. Contact your local Digital Customer Administrative Services (CAS) office to obtain information for the Installation Receipt and the Return Material Checklist in Section A.2. Section A.3 lists the CAS district offices and their phone numbers. Ask the CAS representative for a return authorization (RA) number. CAS will contact the customer to arrange for carrier pickup and return of the module to Digital. 7. Complete both copies of the Installation Receipt. The Installation Receipt-Customer Copy is the customer 's receipt. It shows that the installation was completed and that Customer Services contacted CAS. Return the Installation Receipt-Customer Services Copy to Customer Services along with the old modules to ensure that the customer does not incur a penalty charge. 8. Complete the Return Material Checklist. Return the checklist with the old modules. 9. Place the self-adhesive mailing label on the module box you are returning. Write the return authorization (RA) number in the space provided on the label. 10. Seal the box for shipment. Refer questions regarding the return procedure to the local account representative. NOTE A nonreturn charge will be assessed to customers who do not return their old CPU modules. A.2 Digital Forms This section contains the: · Customer Services Worksheet · Installation Receipt-Customer Copy · Installation Receipt-Customer Services Copy · Return Material Checklist ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ Module Return Procedure and Forms A-3 Customer Services Worksheet This form acts as a verification of the work performed on the system and as a check on the procedures used. Please fill out this form and return it to your Contract Administrator for updating the customer 's contract. Customer: ------------------------------------------------------------ System Serial Number: ------------------------------------------------------------ Old System Model Number: ------------------------------------------------------------ Old CPU Module Serial Number: ------------------------------------------------------------ New System Name: ------------------------------------------------------------ New System Model Number: ------------------------------------------------------------ New CPU Module Serial Number: ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ Module Return Procedure and Forms A-5 Installation Receipt--Customer Copy For VAX 4000-200, and VAXserver 4000-200 system conversions. This form acts as a customer receipt and as verification for Customer Services that the 660SU-XX conversion kit was installed. Customer Services: Complete both copies of this form. Then, give a copy to the customer and a copy to the local CAS office for filing with customer documents. Customer: Digital will contact you within the next several days to arrange for package pickup and return. Keep this copy as your record of installation by Digital. NOTE Contact the local CAS office to obtain the RA (return authorization) number. See Section A.3 for the closest CAS office. You should have the Digital order number available. Be sure to note the name of the person you speak with. Name of CAS representative: ------------------------------------------------------------ Branch Office: ------------------------------------------------------------ , will arrange for package pickup and return. Return Authorization (RA) Number: ------------------------------------------------------------ Digital Order Number: ------------------------------------------------------------ Old CPU Module Serial Number: ------------------------------------------------------------ Converted to: ------------------------------------------------------------ New CPU Module Serial Number: ------------------------------------------------------------ Installation was performed on this date: ------------------------------------------------------------ Module Packed for Return: Customer Name: ------------------------------------------------------------ Phone Number: ------------------------------------------------------------ Customer Signature: ------------------------------------------------------------ Customer Services Representative Signature: ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ Module Return Procedure and Forms A-7 Installation Receipt--Customer Services Copy For VAX 4000-200, and VAXserver 4000-200 system conversions. This form acts as a customer receipt and as verification for Customer Services that the 660SU-XX conversion kit was installed. Customer Services: Complete both copies of this form. Then, give a copy to the customer and a copy to the local CAS office for filing with customer documents. Customer: Digital will contact you within the next several days to arrange for package pickup and return. Keep this copy as your record of installation by Digital. NOTE Contact the local CAS office to obtain the RA (return authorization) number. See Section A.3 for the closest CAS office. You should have the Digital order number available. Be sure to note the name of the person you speak with. Name of CAS representative: ------------------------------------------------------------ Branch Office: ------------------------------------------------------------ , will arrange for package pickup and return. Return Authorization (RA) Number: ------------------------------------------------------------ Digital Order Number: ------------------------------------------------------------ Old CPU Module Serial Number: ------------------------------------------------------------ Converted to: ------------------------------------------------------------ New CPU Module Serial Number: ------------------------------------------------------------ Installation was performed on this date: ------------------------------------------------------------ Module Packed for Return: Customer Name: ------------------------------------------------------------ Phone Number: ------------------------------------------------------------ Customer Signature: ------------------------------------------------------------ Customer Services Representative Signature: ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ Module Return Procedure and Forms A-9 Return Material Checklist For VAX 4000-200, VAXserver 4000-200, and VAX 4000-300 system conversions. This form must be filled out and returned with the old modules to ensure that the customer does not incur a penalty charge. Return Authorization (RA) Number: ------------------------------------------------------------ Digital Order Number: ------------------------------------------------------------ Customer Name: ------------------------------------------------------------ Customer Address: ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ Customer Contact: ------------------------------------------------------------ ********* Include this form with your module return********* ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ Module Return Procedure and Forms A-11 A.3 Customer Administrative Services (CAS) District Offices ------------------------------------------------------------ Name, Location Phone Number ------------------------------------------------------------ Allegheny District, Pittsburgh (412) 244-7410 Carolinas District, Columbia (803) 798-6477 Chicago District, Chicago (312) 806-2478 Connecticut District, Meriden (203) 634-5325 CSS District, Nashua (603) 884-6549 DECdirect District, Nashua (603) 884-9115 Florida District, Tampa (813) 882-6822 Greater Boston District, Waltham (617) 895-5455 Great Lakes District, Detroit (313) 344-2285 Los Angeles District, Culver City (213) 417-4232 Midsouth District, Memphis (901) 761-6712 New England District, Bedford (603) 472-6061 New Jersey Commercial District, Piscataway (201) 562-4728 New Jersey Financial District, New York (212) 714-2648 New York Financial District, New York (212) 714-2648 New York Suburban District, Tarrytown (914) 524-5284 North Central District, Minneapolis (612) 851-2225 North Texas/Oklahoma District, Dallas (214) 404-6135 Northwest District, Bellevue (206) 462-2540 Ohio Valley District, Cincinnati (513) 984-7739 Philadelphia District, Blue Bell (215) 834-4115 Rocky Mountain District, Englewood (303) 649-3073 Santa Clara District, Santa Clara (408) 496-4274 Southeast District, Atlanta (404) 257-2282 Southern California District, Costa Mesa (714) 850-7606 South Texas District, Houston (713) 953-3918 ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ A-12 Module Return Procedure and Forms ------------------------------------------------------------ Name, Location Phone Number ------------------------------------------------------------ Southwest District, Tempe (602) 894-4747 Upstate New York District, Rochester (716) 385-7152 U.S. Distribution/Sales District, Marlboro (508) 480-4259 Virginia District, Landover (301) 306-2566 Washington DC District, Landover (301) 459-2890 Washington DC District, FDA Landover (301) 459-2292 ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------