PrintServer 17 Printer ------------------------------------------------------------ Operator 's Guide Order Number: EK-PRT17-OP. A01 Digital Equipment Corporation Maynard, Massachusetts First Printing, January 1993 The information in this document is subject to change without notice and should not be construed as a commitment by Digital Equipment Corporation. Digital Equipment Corporation assumes no responsibility for any errors that may appear in this document. The software described in this document is furnished under a license and may be used or copied only in accordance with the terms of such license. No responsibility is assumed for the use or reliability of software on equipment that is not supplied by Digital Equipment Corporation or its affiliated companies. Restricted Rights: Use, duplication, or disclosure by the U.S. Government is subject to restrictions as set forth in subparagraph (c) (1) (ii) of the Rights in Technical Data and Computer Software clause at DFARS 252.227-7013. © Digital Equipment Corporation 1993. All Rights Reserved. Printed in U.S.A. The postpaid Reader 's Comments forms at the end of this document request your critical evaluation to assist in preparing future documentation. The following are trademarks of Digital Equipment Corporation: DECnet, DECprint, PrintServer, ULTRIX, VAX, VMS, and the DIGITAL logo. PostScript(TM) is a trademark of Adobe Systems Incorporated, which may be registered in certain jurisdictions. All other trademarks and registered trademarks are the property of their respective holders. S1786 This document was prepared using VAX DOCUMENT, Version 2.1. FCC NOTICE: This equipment generates, uses, and may emit radio frequency. The equipment has been type tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of FCC rules, which are designed to provide reasonable protection against such radio frequency interference. Operation of this equipment in a residential area may cause interference in which case the user at his own expense will be required to take whatever measures may be required to correct the interference. German Acoustic Notice: Acoustics--Preliminary declared values per ISO 9296 and ISO 7779: ------------------------------------------------------------ LwAd, B LpAm, dBA (bystander positions) ------------------------------------------------------------ Idle 6.3 bels 53 dBA Operating 6.6 bels 55 dBA ------------------------------------------------------------ ------------------------------------------------------------ Note ------------------------------------------------------------ Current values for specific configurations are available from Digital representatives. 1 bel = 10 dBA. ------------------------------------------------------------ Schallemissionswerte--Vorläufige Werteangaben nach ISO 9296 und ISO 7779/DIN EN27779: ------------------------------------------------------------ Schalleistungspegel Schalldruckpegel LwAd, B LpAm, dBA (Zuschauerpositionen) ------------------------------------------------------------ Leerlauf 6,3 bels 53 dBA Betrieb 6,6 55 dBA ------------------------------------------------------------ ------------------------------------------------------------ Hinweis ------------------------------------------------------------ Aktuelle Werte für spezielle Ausrüstungsstufen sind über die Digital Equipment Vertretungen erhältlich. 1 bel = 10 dBA. ------------------------------------------------------------ ------------------------------------------------------------ Contents Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix 1 Operating Requirements 1.1 Power Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 1.2 Space Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3 1.3 Environmental Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4 2 Identifying Printer Components 2.1 Major Printer Components and Functions . . . . . . . . . . . . . . . . . . 2-2 3 Operating Information 3.1 Powering Up the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2 3.2 Powering Down the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5 3.3 Opening the Top Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8 3.4 Closing the Top Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10 3.5 Operator Panel Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11 3.5.1 Keypad Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14 3.6 Adjusting the Print Density . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17 4 Loading Paper and Other Print Media 4.1 General Guidelines for Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2 4.2 Loading Paper Cassettes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3 4.3 Printing in Simplex Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8 4.4 Printing in Duplex Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8 4.5 Printing on Prepunched and Letterhead Paper . . . . . . . . . . . . . . 4-9 4.6 Printing Labels and Transparencies . . . . . . . . . . . . . . . . . . . . . . . 4-10 v 5 Maintenance 5.1 Replacing the Toner Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2 5.2 Performing 200K Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3 5.2.1 Replacing the Pickup Rollers . . . . . . . . . . . . . . . . . . . . . . . . . 5-4 5.2.2 Replacing the Duplex Unit Reversing Roller . . . . . . . . . . . . . 5-10 5.2.3 Replacing the Transfer Charge Roller . . . . . . . . . . . . . . . . . . 5-13 5.2.4 Replacing the Fusing Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-21 5.2.5 Resetting the Maintenance Counter . . . . . . . . . . . . . . . . . . . . 5-31 5.3 Cleaning the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-32 6 Paper Jams 6.1 Clearing Paper Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2 6.1.1 Paper Exit Area Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4 6.1.2 Image Transfer Area Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-9 6.1.3 Paper Feed Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-17 6.1.4 Reversing Area Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-25 6.1.5 Duplexer Paper Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-28 6.1.6 Fusing Unit Paper Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-31 7 Operator Panel Messages and Troubleshooting 7.1 Operator Panel Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2 7.1.1 Operational Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3 7.1.2 Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-5 7.1.3 Maintenance Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-8 7.2 Common Operating and Print Quality Problems . . . . . . . . . . . . . 7-9 8 Calling for Service A Printer Specifications A.1 Operating Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1 B Print Media Specifications B.1 Paper Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-2 B.1.1 Special Considerations When Printing on Paper . . . . . . . . . . B-3 B.2 Envelope Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-4 B.2.1 Special Considerations When Printing on Envelopes . . . . . . . B-6 B.3 Transparency Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-7 B.3.1 Special Considerations When Printing on Transparencies . . . B-7 vi B.4 Label Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-8 B.4.1 Special Considerations When Printing on Labels . . . . . . . . . . B-8 B.5 Paper Handling and Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-9 B.5.1 Paper Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-9 B.5.2 Paper Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-9 C Accessories and Supplies C.1 Ordering Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-3 D Related Documentation Index Figures 1-1 Operating Space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3 2-1 Components: Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2 2-2 Components: Rear View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4 2-3 Components: Internal View . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6 3-1 PrintServer 17 Printer Startup Page . . . . . . . . . . . . . . . . . . . 3-4 3-2 PrintServer 17 Operator Panel . . . . . . . . . . . . . . . . . . . . . . . 3-12 3-3 Operator Panel Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14 4-1 Prepunched and Letterhead Orientation . . . . . . . . . . . . . . . . 4-9 6-1 Graphic Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2 6-2 Paper Jam Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3 B-1 Unacceptable Envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-5 B-2 Printing Border . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-6 Tables 1-1 Power Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 2-1 Printer Components: Front/Right-Side View . . . . . . . . . . . . . 2-3 2-2 Printer Components: Rear/Left-Side View . . . . . . . . . . . . . . . 2-5 2-3 Printer Components: Internal . . . . . . . . . . . . . . . . . . . . . . . . 2-7 3-1 Power Up Sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3 3-2 Operator Panel Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13 3-3 Keypad Functions: Operating Mode . . . . . . . . . . . . . . . . . . . . 3-15 vii 4-1 Media Restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10 7-1 Operational Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3 7-2 Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-5 7-3 Maintenance Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-8 7-4 Common Operating and Print Quality Problems . . . . . . . . . . 7-10 8-1 Questions to Consider Before You Call . . . . . . . . . . . . . . . . . . 8-2 B-1 Paper Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-2 B-2 Transparency Sizes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-7 B-3 Transparency Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . B-7 B-4 Self-Adhesive Label Specifications . . . . . . . . . . . . . . . . . . . . . B-8 C-1 PrintServer 17 Printer Accessories and Supplies . . . . . . . . . . C-1 C-2 Ordering Within the U.S.A. . . . . . . . . . . . . . . . . . . . . . . . . . . C-3 C-3 Ordering Outside the U.S.A. . . . . . . . . . . . . . . . . . . . . . . . . . C-3 viii ------------------------------------------------------------ Preface The PrintServer 17 printer is desk-top printer that uses an electrophotographic printing process to print at speeds up to 17 pages per minute in simplex mode. With a resolution of 300 dots-per-inch it produces high-quality text and graphics on cut-sheet paper and other media. The PrintServer 17 printer is designed for a shared user printing environment and can print up to 50,000 pages per month. Some of the key features of the PrintServer 17 printer include: · Level I PostScript support · ThinWire, ThickWire, or optional Twisted-pair (10 Base T) Ethernet connections · Twenty-nine resident fonts · DECnet and TCP/IP Ethernet connectivity · Collated output with offset job stacking · Two 500-sheet input trays · Two output trays: face-up (50 sheets) and face-down (500 sheets) · Ability to queue jobs from multiple CPUs on the network The following options are available for the PrintServer 17 printer: · Duplexer unit · Envelope feeder · 4MB and 8MB single inline memory modules (SIMMs) · 1500-sheet large-capacity input tray ix Scope This guide focuses mainly on the operational aspects of the PrintServer 17 printer and explains how to operate and maintain the printer. The PrintServer 17 printer also comes with two other documents: · For information about printer installation, refer to the PrintServer 17 Printer Installation Guide. · For information about using print commands, refer to the PrintServer Printers User 's Guide. For information about other related documents, see Appendix D. ------------------------------------------------------------ NOTE ------------------------------------------------------------ Keep this guide kept with the printer, so it is available to anyone who is operating or maintaining the printer. ------------------------------------------------------------ x Document Organization This guide is organized as follows: ------------------------------------------------------------ Chapter Title Describes ------------------------------------------------------------ Chapter 1 Operating Requirements The requirements for proper printer operation. Chapter 2 Identifying Printer Components The parts and features of the PrintServer 17 printer. Chapter 3 Operating Information The operating procedures, such as powering the printer on and off correctly. This chapter also covers how to use the operator panel. Chapter 4 Loading Paper and Other Print Media How to load paper, transparencies, and labels in the paper cassettes. Chapter 5 Maintenance How to replace the toner cartridge and perform periodic cleaning and maintenance on the PrintServer 17 printer. Chapter 6 Paper Jams How to clear the various types of paper jams. Chapter 7 Operator Panel Messages and Troubleshooting The operator panel messages and the corrective action to take if necessary. This chapter also covers basic troubleshooting techniques that allow you to correct common operating problems. Chapter 8 Calling for Service How to obtain the proper service if the printer needs repair. Appendix A Printer Specifications The power, environmental and physical specifications of the printer. Appendix B Print Media Specifications The specifications and storage requirements for paper, transparencies, and labels. Appendix C Accessories and Supplies The accessories and supplies available for the PrintServer 17 printer. Appendix D Related Documentation The PrintServer 17 printer related documentation and ordering information. ------------------------------------------------------------ xi Conventions The following terms and conventions are used in this guide: ------------------------------------------------------------ Term or Convention Meaning ------------------------------------------------------------ NOTE Notes provide important additional information. CAUTION Cautions provide information required to prevent damage to equipment. WARNING Warnings provide information to prevent personal injury. Dash (--) A statement preceded by a dash describes the result of a step. For example: 1. Insert the paper cassette into the printer. -- The Error indicator shuts off. -- The display reads Ready. Check Mark ( p ) A statement marked by a check mark indicates a special instruction related to a step. For example: 1. Insert a small stack of paper (about 100 sheets) into the cassette first, being sure it is inserted below the bottom row of maximum height arrows on the label. p Make sure the paper lies perfectly flat in the cassette. ------------------------------------------------------------ ------------------------------------------------------------ Key ------------------------------------------------------------ ------------------------------------------------------------ A key enclosed in a box indicates that you press that key on the operator panel. Key names are always shown in initial capital letters. For example: 1. Press ------------------------------------------------------------ ------------------------------------------------------------ Pause ------------------------------------------------------------ ------------------------------------------------------------ to pause the printer. Bold Messages are shown bolded. For example: ------------------------------------------------------------ The display reads Ready. ------------------------------------------------------------ The display reads Add paper. xii ------------------------------------------------------------ Term or Convention Meaning ------------------------------------------------------------ Toner Cartridge This manual refers to the cartridge containing the toner as the toner cartridge. In addition to toner, this cartridge also contains a photo-sensitive drum, the primary charge roller, a drum cleaning blade, and a toner application roller. The model designation for this cartridge is ``EP-N'', and it is designed specifically for the PrintServer 17 printer. For purposes of clarity, this manual will refer to the EP-N cartridge as the toner cartridge. ------------------------------------------------------------ xiii Printer Safety Be sure to observe the following safety precautions when operating and servicing the PrintServer 17 printer: ------------------------------------------------------------ WARNING ------------------------------------------------------------ · This printer weighs 44 kg (97.1 lbs). To prevent personal injury do not attempt to move it by yourself. Two people are required to move the printer. · Be sure the front and rear power switches are in their off positions before connecting or disconnecting cables to the printer. · Power off and unplug the printer before performing the cleaning and maintenance procedures. · Do not modify the AC power cord. A Protective Earth wire has been incorporated into this printer to protect against the risk of electrical shock. This printer must be connected to a three-wire wall receptacle that has its Protective Earth terminal reliably connected to the building's protective earth connection. · The fusing unit in the printer may be HOT. Wait until the fusing unit has cooled down before maintaining or troubleshooting the printer. ------------------------------------------------------------ xiv Laser Safety The PrintServer 17 printer complies with laser product performance standards by government agencies as a Class 1 Laser Product. The PrintServer 17 printer does not emit hazardous light, since the beam is enclosed during all modes of customer operation and maintenance. ------------------------------------------------------------ Warning ------------------------------------------------------------ Use of controls or adjustment procedures other than those specified in this guide may result in hazardous laser light exposure. ------------------------------------------------------------ Moving or Shipping the Printer It is advisable to save the printer box and packing material in case the printer needs to be shipped to another location. ------------------------------------------------------------ CAUTION ------------------------------------------------------------ Always remove the toner cartridge from the printer before moving or shipping the printer to another location. Failure to remove the toner cartridge can result in toner leaking from the cartridge and into the printer mechanisms. ------------------------------------------------------------ xv 1 ------------------------------------------------------------ Operating Requirements The performance of the PrintServer 17 printer can be affected by electrical and environmental conditions surrounding its location. This chapter describes: · Power requirements (Section 1.1) · Space requirements (Section 1.2) · Environmental requirements (Section 1.3) Operating Requirements 1-1 1.1 Power Requirements When determining a proper work location, select a wall outlet with the correct voltage and adequate amperage to suppy power to the printer. Table 1-1 lists the power requirements for the PrintServer 17 printer. Table 1-1 Power Requirements ------------------------------------------------------------ Country Voltage Frequency Amperage ------------------------------------------------------------ North America 115-120 Volts 60Hz 9.9 Amp circuit Japan 100 Volts 50Hz or 60Hz 9.9 Amp circuit All other 220-240 Volts 50Hz 4.8 Amp circuit ------------------------------------------------------------ ------------------------------------------------------------ NOTE ------------------------------------------------------------ Do not plug other high current-drawing equipment, such as coffee pots, office copiers, or air conditioners, into the same power supply line the printer is plugged into. Exceeding the amperage rating causes the circuit breaker in the branch circuit to open. ------------------------------------------------------------ 1-2 Operating Requirements 1.2 Space Requirements Install the PrintServer 17 printer in an area that meets the following requirements: · A flat, level surface free from vibrations · Enough surrounding space to allow ventilation and easy access to the printer to perform daily operations (Figure 1-1) Figure 1-1 Operating Space ------------------------------------------------------------ oðTX ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ 550 mmðTx (21.7")ðTX ------------------------------------------------------------ 680 mmðTx (26.8")ðTX DSG-000232ðTX HARD:MacDonald:PrintServer 17:S1785 Installation:TOPVIEW.EPS ------------------------------------------------------------ 550 mmðTx (21.7")ðTX ------------------------------------------------------------ 1654 mmðTx (65.1 ")ðTX ------------------------------------------------------------ 400 mmðTx (15.7")ðTX ------------------------------------------------------------ 1000 mmðTx (39.4")ðTX ------------------------------------------------------------ 200 mm (7.9")ðTX 1480 mm (58.3")ðTX 70ðTX 30ðTX +/-ðTX +/-ðTX oðTX 1.3 Environmental Requirements For the proper operation of the printer, be sure the following environmental conditions are met: · Maintain a temperature range of 10°C to 32.5°C (50°F to 91°F). · Maintain a humidity range of 20% to 80% (noncondensing). This ensures consistent image quality and helps prevent paper jams. · Install the printer in a well ventilated area to avoid heat buildup. · Avoid installing the printer is dusty area to protect moving parts from unnecessary wear. · To prevent condensation, avoid installing the printer in an area where it is: a. Subject to sudden changes in temperature or high humidity. b. Exposed to a draft of hot or cold air from a heating system or an air conditioner or exposed to direct sunlight. 1-4 Operating Requirements 2 ------------------------------------------------------------ Identifying Printer Components This chapter helps you to quickly identify the major components of the printer by showing their location and explaining their function. Identifying Printer Components 2-1 2.1 Major Printer Components and Functions This section shows and explains the major printer components of the PrintServer 17 printer. The printer components are shown in Figures 2-1 through 2-3, while the functions of these components are explained in Tables 2-1 through 2-3. Figure 2-1 Components: Front View DSG-000228ðTX ------------------------------------------------------------ 2ðTX ------------------------------------------------------------ 1ðTX 3ðTX ------------------------------------------------------------ 5ðTX ------------------------------------------------------------ 6ðTX ------------------------------------------------------------ 7ðTX ------------------------------------------------------------ 4ðTX ------------------------------------------------------------ Table 2-1 Printer Components: Front/Right-Side View ------------------------------------------------------------ Component Function ------------------------------------------------------------ ! Manual Feed Guides The manual feed guides are part of the cassette covers but are not functional. Manual feed is not supported on the PrintServer 17 printer since it is a shared printer. " Top Cover Release Button Unlocks the top cover so it can be opened. The top cover is opened to perform certain printer funtions, such as adding a new toner cartridge or clearing a paper jam. See Section 3.3 for more information about opening the top cover. # Envelope Feeder Cover This cover is removed to install the optional envelope feeder. For additional information about ordering the envelope feeder and other options, see Appendix C. $ Paper Guide Arm Sends a signal to the printer when the output tray is full. % Operator Panel Provides information on printer status and can be used to perform certain printer functions such as pausing the printer or displaying the active job. See Section 3.5 for additional information about using the operator panel. & Front Power Switch Powers the printer on or off (when the rear power switch is in the on position). The power indicator located beside the switch lights when the printer is powered on. To ensure that data is not lost, be sure the display reads Ready before you power off the printer. See Section 3.1 and Section 3.2 for additional information about powering the printer on and off. ' Paper Cassettes Automatically feed paper to the printer. Each cassette can hold approximately 500 sheets of 20 lb (75 g/m 2 basis weight) paper. See Section 4.2 for more information about loading paper in the cassettes. ------------------------------------------------------------ Identifying Printer Components 2-3 Figure 2-2 Components: Rear View DSG-000229ðTX ------------------------------------------------------------ 1ðTX 5ðTX 6ðTX 2ðTX 3ðTX ------------------------------------------------------------ ------------------------------------------------------------ 4ðTX ------------------------------------------------------------ Table 2-2 Printer Components: Rear/Left-Side View ------------------------------------------------------------ Component Function ------------------------------------------------------------ ! Top Output Tray Printed sheets are automatically collated and stacked (face down) here. This tray can hold up to 500 sheets. " Duplexer Access Cover Allows you to remove paper jammed in the lower paper path when duplex printing. See Section 6.1.5 for more information about clearing duplexer paper jams. # Interface Connector Panel Accepts interface cable(s), such as ThinWire EtherNet, ThickWire EtherNet, or optional Twisted-Pair (10 BASE T), and two DECnet serial connectors for use with future options. See the PrintServer 17 Printer Installation Guide for more information about connecting the printer to your system. $ Power Cord Receptacle Accepts the printer power cord. % Rear Power Switch Supplies main power to the printer. Pressing `` | '' turns power on; pressing ``O'' turns power off. This switch is used with the front power switch and is typically left on unless the printer is not going to be used for an extended period of time. See Section 3.1 and Section 3.2 for additional information about powering the printer on and off. & Rear Output Tray Holds certain types of print media, such as transparencies, labels, and envelopes. It can also be used when you want printed output to be stacked face up (50-sheet capacity). ------------------------------------------------------------ Identifying Printer Components 2-5 Figure 2-3 Components: Internal View ------------------------------------------------------------ HARD:MacDonald:PrintServer 17:S1785 Installation:TOPOPEN.EPS5ðTX 1ðTX 2ðTX ------------------------------------------------------------ 6ðTX 4ðTX ------------------------------------------------------------ 3ðTX Table 2-3 Printer Components: Internal ------------------------------------------------------------ Component Function ------------------------------------------------------------ ! Fusing Unit Access Cover (green) Opens to access jammed paper in the fusing unit. See Section 6.1.6 for information about clearing fusing unit jams. WARNING: The fusing unit may be HOT. Use caution when clearing paper jams from the fusing unit. " Fusing Unit Consists of a heat roller, a pressure roller, and a roller cleaner. Toner is bonded to the paper as it passes between the heat and pressure rollers. The roller cleaner removes excess toner that may accumulate on the heat roller. # Toner Cartridge Contains a photo-sensitive drum, the primary charge roller, a drum cleaning blade, toner, and a toner application roller. See Section 5.1 for information about replacing the toner cartridge. $ Cleaning Brush (green) Cleans the anti-static teeth in the groove next to the transfer charging roller. See Section 5.3 for more information about cleaning the printer. % Paper Transfer Guides (green handles) Open to access paper jams that occur in this area. See Section 6.1.2 for information about clearing image transfer area jams. & Print Density Lever Adjusts the print density. Sliding the lever toward the wide end of the intensity band darkens the print. For most printing applications, set the lever in the middle of the band. See Section 3.6 for additional information about setting the print density. ------------------------------------------------------------ Identifying Printer Components 2-7 3 ------------------------------------------------------------ Operating Information This chapter describes how to perform basic operations on the PrintServer 17 printer. It explains how to: · Power up the printer (Section 3.1) · Power down the printer (Section 3.2) · Open the top cover (Section 3.3) · Close the top cover (Section 3.4) · Use the operator panel (Section 3.5) · Adjust the print density (Section 3.6) Operating Information 3-1 3.1 Powering Up the Printer There are two power switches on the PrintServer 17 printer: the rear power switch and the front power switch. Power up the printer using the following procedure: ------------------------------------------------------------ NOTE ------------------------------------------------------------ Depending on network activity, a successful power up may take from 3 to 10 minutes. For a sucessful software boot, software must installed before powering up the PrintServer 17 printer (see the DEC PrintServer Supporting Host Software for mail VMS Installation Guide or DEC PrintServer Supporting Host Software for ULTRIX Installation Guide). ------------------------------------------------------------ 1. Press the rear power switch on the back of the printer to the | (ON) position. 2. Press in the power switch on the front of the printer. ------------------------------------------------------------ The power indicator lights. Figure 3-1 PrintServer 17 Printer Startup Page 3-4 Operating Information 3.2 Powering Down the Printer If the printer is used on a regular basis, only the front power switch needs to be turned off to power down the printer. The front power switch removes AC power from everything except the power supply. If the printer is going to be idle for an extended period of time, turn off both the front and rear power switches to remove all AC power from the printer. ------------------------------------------------------------ NOTE ------------------------------------------------------------ To prevent paper jams and loss of data, be sure the printer is not printing and the message display reads Ready before you power down the printer. Wait at least 5 seconds before powering up the printer after it has been turned off. ------------------------------------------------------------ Operating Information 3-5 Power down the printer using the following procedure: 1. Press in the power switch on the front of the printer. ------------------------------------------------------------ The power indicator shuts off. ------------------------------------------------------------ The message display is blank. p If the printer is not going to be used for an extended period of time, go to the next step. 2. Press the rear power switch on the back of the printer to the 0 (OFF) position. 3.3 Opening the Top Cover Open the top cover using the following procedure: 1. Slide the release button ! forward and open the cover ". ------------------------------------------------------------ ------------------------------------------------------------ 1ðTX ------------------------------------------------------------ 2ðTX 2. Lift the cover open to the halfway position (about 30°) or to the upright position (about 70°). ------------------------------------------------------------ 70ðTX oðTX ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ DSG-000231ðTX 30ðTX +/-ðTX +/-ðTX oðTX 3.4 Closing the Top Cover Close the top cover using the following procedure: 1. Gently lower the top cover and then push down on both sides of the cover until it locks in place. p Be sure to lower the top cover gently. Letting the top cover drop down causes toner to leak out of the toner cartridge. MLO-009509CðTX ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ 3.5 Operator Panel Functions The operator panel tells you at a glance the status of the PrintServer 17 printer. It supplies information in the form of a graphic display and a message display. The keypad allows you to perform such tasks as pausing the printer or showing the active jobs. This section explains the features and use of the operator panel. Operating Information 3-11 Figure 3-2 displays the components of the operator panel and Table 3-2 explains the function of each item. Figure 3-2 PrintServer 17 Operator Panel ------------------------------------------------------------ [1] ------------------------------------------------------------ PauseðTX [2] ------------------------------------------------------------ Active JobsðTX [4] ------------------------------------------------------------ ResumeðTX [5] ------------------------------------------------------------ TestðTX [6] ------------------------------------------------------------ Test Set-upðTX [3] ------------------------------------------------------------ NeededðTX SuppliesðTX ErrorðTX DSG-000239ðTX ------------------------------------------------------------ ------------------------------------------------------------ 1ðTX 2ðTX 3ðTX 4ðTX ------------------------------------------------------------ ðTX ------------------------------------------------------------ Table 3-2 Operator Panel Functions ------------------------------------------------------------ Item Function ------------------------------------------------------------ ! Message Display Shows informational messages on printer status. " Error Indicator Flashes yellow to indicate that an error condition exists. The message display shows the type of error and the corrective action to take. # Graphic Display Indicates input and output paper tray selections and paper jam locations. The message display shows the corresponding corrective action to take if necessary, such as Add paper, or Insert paper cassette. The indicators on the graphic display have different meanings. · Green indicates which paper tray has been selected. · Yellow indicates an error condition (such as paper jam or a full output tray). $ Keypad Allows the user to perform different functions depending on whether the printer is in Operating Mode or Test Set-up Mode. In Operating Mode, the keys perform their labeled function when pressed, such as Pause or Resume. In Test Set-up Mode, the keys take on the numeric value shown with the key, for example, Pause = 1. Test Set-up mode is used to reset the maintenance counter (Section 5.2.5). ------------------------------------------------------------ Operating Information 3-13 3.5.1 Keypad Operation During normal operation of the printer, the keys on the operator panel perform their labeled functions when pressed, such as Pause or Resume. Figure 3-3 and Table 3-3 list the features and explain the operation of the keypad during normal operation. Figure 3-3 Operator Panel Keypad 3-14 Operating Information Table 3-3 Keypad Functions: Operating Mode ------------------------------------------------------------ Key Function ------------------------------------------------------------ [1] Pause Places the printer in the paused (off-line) state to temporarily stop printing functions. The Pause key works with the Resume key. The display initially reads: Please wait... The display then reads: Paused - Press Resume to continue [2] Active Jobs Displays the current node and user name of the owner of the print job, the print job number, and the time the job began. Example: REGENT::SMITH Job 1234 Started 1:34 If no job is currently active, pressing the key displays: No active job [3] Supplies Needed Displays which supplies are needed when the yellow indicator is on. Example: Perform user maintenance or Toner low--See Operator 's Guide If more than one action is required and if the messages cannot be shown at the same time, the first message displays for 5 seconds, then clears, and the second message displays for 5 seconds, then clears. If the Supplies Needed indicator is not on, pressing the Supplies Needed key displays: Maintenance needed in nnn pages After displaying the maintenance message, the message display reverts to showing the operational messages. [4] Resume Places the printer on-line to enable printing functions after pausing. If the printer is in Single Job Mode, pressing Resume causes the printer to process the next job (see Section 7.1.1). The display reads: Single job mode - Press Resume to continue (continued on next page) Operating Information 3-15 Table 3-3 (Cont.) Keypad Functions: Operating Mode ------------------------------------------------------------ Key Function ------------------------------------------------------------ [5] Test This key is not functional on the PrintServer 17 printer. If ------------------------------------------------------------ ------------------------------------------------------------ Test ------------------------------------------------------------ ------------------------------------------------------------ is pressed, the display reads: Test page not supported [6] Test Set-up Puts the keypad in Test Set-up mode, where the keys take on their numerical value (for example [1], [2], etc.). Test Set-up mode is used to reset the maintenance counter after performing 200K maintenance (see Section 5.2.5). Pause the printer before pressing the Test Set-up key. ------------------------------------------------------------ 3-16 Operating Information 3.6 Adjusting the Print Density The print density lever controls the amount of toner applied to the paper to make the print lighter or darker. ------------------------------------------------------------ NOTE ------------------------------------------------------------ Darker print density results in using more toner from the toner cartridge. The life of the toner cartridge will vary, depending on the setting of the adjustment lever. ------------------------------------------------------------ Adjust the print density using the following procedure: 1. Slide the release button ! forward and open the cover ". ------------------------------------------------------------ ------------------------------------------------------------ 1ðTX ------------------------------------------------------------ 2ðTX 2. Slide the adjustment lever forward to decrease (lighten) the print density, or forward to increase (darken) the print density. HARD:MacDonald:PrintServer 17:S1785 Installation:PRINT-DETAIL.EPSDSG-000233ðTX ------------------------------------------------------------ 3. Gently lower the top cover and push down on both sides of the cover until it locks in place. p Be sure to lower the top cover gently. Letting the top cover drop down causes toner to leak out of the toner cartridge. MLO-009509CðTX ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ 4 ------------------------------------------------------------ Loading Paper and Other Print Media This chapter covers the following topics: · General guidelines for paper (Section 4.1) · Loading paper cassettes (Section 4.2) · Printing in simplex mode (Section 4.3) · Printing in duplex mode (Section 4.4) · Printing on prepunched and letterhead paper (Section 4.5) · Printing on labels and transparencies (Section 4.6) Loading Paper and Other Print Media 4-1 4.1 General Guidelines for Paper The PrintServer 17 printer comes with either A4-size (210 mm x 297 mm) or letter-size (8 ½ in x 11 in) paper cassettes, depending on the country it is shipped to. Each paper cassette can hold approximately 500 sheets of 75 g/m 2 basis weight (20 lb) paper. The following list explains how to select and store paper for the PrintServer 17 printer: ------------------------------------------------------------ NOTE ------------------------------------------------------------ For complete paper specifications, see Appendix B. ------------------------------------------------------------ · Use only high-quality paper, as described in Appendix B and Appendix C. · Avoid using paper that is creased, folded, punched, clipped, stapled, or damaged. · To prevent paper curl (a curved bend in the paper), store paper on a flat surface. · Prevent changes to the moisture content of the paper by storing it properly and rewrapping unused portions. Do not store paper directly on the floor. 4-2 Loading Paper and Other Print Media 4.2 Loading Paper Cassettes Paper is loaded into the cassettes in two steps to ensure it lies flat to prevent paper jams. Add paper to the cassettes using the following procedure: 1. Press ------------------------------------------------------------ ------------------------------------------------------------ Pause ------------------------------------------------------------ ------------------------------------------------------------ to pause the printer. · After a moment the display reads Paused-- Press Resume to continue. ------------------------------------------------------------ CAUTION ------------------------------------------------------------ Do not remove the selected paper cassette while the printer is printing. Removing the paper cassette during printing can cause paper jams. ------------------------------------------------------------ 2. Remove the cassette by lifting it up slightly and then pulling it out of the printer. ------------------------------------------------------------ 3. Remove the cover by lifting it up off the cassette. ------------------------------------------------------------ 4. Insert a small stack of paper (about 100 sheets) into the cassette first !, being sure it is inserted below the bottom row of maximum height arrows on the label. p Make sure the paper lies perfectly flat in the cassette. p If you are loading labels, insert them face up in the cassette. 5. Insert a second stack of paper (300-400 sheets) into the cassette ", being sure it is inserted below the top row of maximum height arrows on the label. p To prevent paper jams, do not load paper above the top row of maximum height arrows on the label. ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ 1ðTX ------------------------------------------------------------ 2ðTX 6. Replace the cover on the cassette. ------------------------------------------------------------ 7. Insert the paper cassette into the printer. ------------------------------------------------------------ 4.3 Printing in Simplex Mode If you do not have the optional duplex unit installed in your printer the PrintServer 17 printer prints in simplex mode by default. If your printer does have a duplex unit installed you can specify one-sided printing through the print command. For example, to print on labels or transparencies you could specify one-sided printing to the rear (face-up) output tray on the command line as follows: VMS PRINT/QUEUE=queuename/PARAM=(SIDES=1,OUTPUT_TRAY=FACE_UP) filename ULTRIX lpr -Pqueuename -oface-up -K1 filename For additional information about using qualifiers in the command line, see the DECprint Supervisor for OpenVMS User 's Guide. 4.4 Printing in Duplex Mode When the optional duplexer is installed you can print in duplex mode by specifying it in the print command. For example: VMS PRINT/QUEUE=queuename/PARAM=SIDES=2 filename ULTRIX lpr -Pqueuename -K2 filename For additional information about using qualifiers in the command line, see the DECprint Supervisor for OpenVMS User 's Guide. 4-8 Loading Paper and Other Print Media 4.5 Printing on Prepunched and Letterhead Paper The way you add prepunched or letterhead paper to the cassettes depends on whether you are printing in simplex mode or duplex mode. Figure 4-1 illustrates the proper orientation when installing letterhead and prepunched paper in the cassettes. Figure 4-1 Prepunched and Letterhead Orientation HARD:MacDonald:PrintServer 17:S1785 Installation:punched holes.epsHARD:MacDonald:PrintServer 17:S1785 Installation:reversed logo2.epsSIMPLEX MODEðTX DUPLEX MODEðTX HARD:MacDonald:PrintServer 17:S1785 Installation:punched holes.epsLETTERHEAD FACE-UPðTX LETTERHEAD FACE-DOWN,ðTx (AWAY FROM PRINTER)ðTX PUNCHED HOLES - LEFT SIDEðTX PUNCHED HOLES - LEFT SIDEðTX ------------------------------------------------------------ DSG-000290ðTX LOGOðTX LOGOðTX ------------------------------------------------------------ 4.6 Printing Labels and Transparencies To prevent excessive curl, select the top cassette and rear output tray when printing on labels or transparencies (see Table 4-1). Use the following guidelines when printing labels and transparencies: ------------------------------------------------------------ NOTE ------------------------------------------------------------ For complete label and transparency specifications, see Appendix B. ------------------------------------------------------------ · Use only high-quality labels and transparencies as described in Appendix B and Appendix C. · Print labels and transparencies only in simplex mode (Section 4.3). · Remove transparencies from the rear output tray as each one is printed to prevent them from sticking together. Table 4-1 Media Restrictions ------------------------------------------------------------ Media Input Cassette Output Tray ------------------------------------------------------------ Paper Top or bottom cassette Top or rear tray Labels Top casssette only Rear tray only Transparencies Top cassette only Rear tray only ------------------------------------------------------------ 4-10 Loading Paper and Other Print Media 5 ------------------------------------------------------------ Maintenance This chapter contains the following information: · Replacing the toner cartridge (Section 5.1) · Performing 200K maintenance (Section 5.2) ------------------------------------------------------------ Replacing the pickup rollers (Section 5.2.1) ------------------------------------------------------------ Replacing the duplex unit reversing roller (Section 5.2.2) ------------------------------------------------------------ Replacing the transfer charge roller (Section 5.2.3) ------------------------------------------------------------ Replacing the fusing unit (Section 5.2.4) ------------------------------------------------------------ Resetting the maintenance counter (Section 5.2.5) · General cleaning of the printer (Section 5.3) Maintenance 5-1 5.1 Replacing the Toner Cartridge The toner cartridge is typically replaced under the following conditions: · To remedy a print quality problem (Chapter 7). · When the Supplies Needed indicator lights and pressing ------------------------------------------------------------ ------------------------------------------------------------ Supplies Needed ------------------------------------------------------------ ------------------------------------------------------------ displays the Toner low - see Operator 's Guide message. When the Toner low message is initially displayed, the toner cartridge may still contain enough toner to print additional pages before you have to replace the cartridge. Perform the following steps before replacing the cartridge: 1. Remove the toner cartridge and gently rock it a few times to redistribute the remaining toner (refer to Illustration 1 on the toner cartridge label inside the printer). 2. Reinstall the toner cartridge and print a job. p If the Supplies Needed indicator remains on or the print is too light, install a new toner cartridge (refer to instructions on the toner cartridge box). ------------------------------------------------------------ NOTE ------------------------------------------------------------ The toner cartridge is also known as an ``EP-N'' cartridge, which is the specific model designation assigned to the PrintServer 17 printer (see Conventions in the Preface). See Appendix C for information about ordering the toner cartridge. ------------------------------------------------------------ 5-2 Maintenance 5.2 Performing 200K Maintenance Maintenance is required at 200K page intervals to ensure peak printer performance. The Supplies Needed indicator lights and the message Perform user maintenance is displayed. Perform the following tasks at 200K-page intervals: · Replace the six pickup rollers · Replace the duplex unit reversing roller (if your printer has a duplex unit) · Replace the transfer charge roller · Replace the fusing unit · Reset the maintenance counter All replacement parts are in the 200K maintenance kit, which also includes a pair of protective rubber gloves. See Appendix C for information about ordering the 200K maintenance kit. After performing 200K maintenance, reset the maintenance counter (see Section 5.2.5) and clean the printer (see Section 5.3). ------------------------------------------------------------ WARNING ------------------------------------------------------------ Power down and unplug the printer before performing any type of maintenance to prevent a possible electrical shock. The fusing unit in the printer may be HOT and needs time to cool down before it can be handled. Wait at least 30 minutes after powering off the printer before attempting to replace the fusing unit. ------------------------------------------------------------ Maintenance 5-3 5.2.1 Replacing the Pickup Rollers Replace the six pickup rollers using the following procedure: ------------------------------------------------------------ Note ------------------------------------------------------------ To prevent paper jams, always replace all six pickup rollers at the same time. Do not mix old and new rollers together. ------------------------------------------------------------ 1. Power off both the front ! and rear " power switches on the printer. HARD:MacDonald:PrintServer 17:S1785 Installation:009521C.EPS1ðTX 2ðTX ------------------------------------------------------------ 2. Unplug the power cord from the wall outlet. DSG-000238ðTX ------------------------------------------------------------ 3. Remove the top and bottom paper cassettes by lifting them up slightly and then pulling them out of the printer. ------------------------------------------------------------ 4. Put on the rubber gloves supplied in the maintenance kit. ------------------------------------------------------------ CAUTION ------------------------------------------------------------ Be sure that you are wearing the rubber gloves to avoid contaminating the new rollers and getting toner on your hands. ------------------------------------------------------------ 5. Remove each roller by pinching its tab and then sliding the roller off its shaft. p Discard the old rollers. DSG-000247ðTX HARD:MacDonald:PrintServer 17:S1785 Installation:remroll-ov2.eps ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ 6. Install each new pickup roller by sliding it onto its shaft until it ``clicks'' into place. p Make sure each roller is properly installed by trying to slide it off its shaft; the roller should not slide off the shaft. HARD:MacDonald:PrintServer 17:PRINTSERVER-TEMP:inst-roll1-det.eps ------------------------------------------------------------ ------------------------------------------------------------ 7. If you have a duplex unit installed in your printer, go to Section 5.2.2 to continue with 200K maintenance. If you do not have a duplex unit in your printer, continue with the next step. 8. Insert the top and bottom paper cassettes. ------------------------------------------------------------ 5.2.2 Replacing the Duplex Unit Reversing Roller Replace the duplex unit reversing roller using the following procedure: 1. Remove the duplex unit reversing roller by lifting the bottom paper tray arm !, pinching the roller tab, and then sliding the roller off its shaft ". p Discard the old roller. DSG-000248ðTX ------------------------------------------------------------ 1ðTX 2ðTX ------------------------------------------------------------ HARD:MacDonald:PrintServer 17:S1785 Installation:duprolldet.eps2ðTX ------------------------------------------------------------ 2. Install the new roller (flat side down) by sliding it onto its shaft until it ``clicks'' into place. p The alignment pin ! on the metal shaft fits into the slot " in the roller. p Make sure the roller is properly installed by trying to slide it off the shaft; the roller should not slide off the shaft. DSG-000249ðTX ------------------------------------------------------------ HARD:MacDonald:PrintServer 17:S1785 Installation:duprolldet.eps2ðTX ------------------------------------------------------------ 1ðTX 3. Insert the top and bottom paper cassettes. ------------------------------------------------------------ 5.2.3 Replacing the Transfer Charge Roller Replace transfer charge roller using the following procedure: ------------------------------------------------------------ CAUTION ------------------------------------------------------------ Contaminating the roller with oil from your fingers results in print quality problems. Be sure that you are wearing the rubber gloves supplied in the maintenance kit to avoid contaminating the new roller and getting toner on your hands. Do not remove the protective covering wrapped around the charge roller until instructed to do so. ------------------------------------------------------------ 1. Slide the release button forward ! and open the cover ". ------------------------------------------------------------ ------------------------------------------------------------ 1ðTX ------------------------------------------------------------ 2ðTX 2. Remove the toner cartridge from the top cover. p Lift the top cover to its full open position. ------------------------------------------------------------ CAUTION ------------------------------------------------------------ To avoid damaging the photosensitive drum in the cartridge, cover the cartridge with a sheet of paper and store it in an area out of direct light (for example, in a desk or file cabinet drawer). ------------------------------------------------------------ ------------------------------------------------------------ 3. Lift the blue retaining clip ! from the right side of the transfer charge roller. p Discard the retaining clip. 4. Slide the black support guide " to the right to disengage the roller. DSG-000252ðTX ------------------------------------------------------------ 1ðTX ------------------------------------------------------------ HARD:MacDonald:PrintServer 17:S1785 Installation:slide-supp.eps2ðTX ------------------------------------------------------------ 5. Remove the roller by lifting it up and out of the printer. p Discard the roller. DSG-000253ðTX ------------------------------------------------------------ 6. Insert the alignment pin ! on the left side of the roller the into the slot " of the black plastic gear. 1ðTX 2ðTX ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ 7. Lower the right side of the roller and slide the support guide ! over the metal pin at the end of the roller. 8. Insert the new blue retaining clip " and push down until it snaps into place. DSG-000255ðTX ------------------------------------------------------------ HARD:MacDonald:PrintServer 17:S1785 Installation:repl-clip.eps2ðTX ------------------------------------------------------------ 1ðTX 9. Remove the protective covering from the new roller by peeling back the tape and pulling the cover straight up off the roller. ------------------------------------------------------------ DSG-000256ðTX 10. Check to see that the roller is installed properly by moving the black plastic gear ! back and forth with your finger; the roller should rotate back and forth when you move the gear. p If the roller does not rotate, reinstall it and check again. The roller rotates very easily when properly installed. ------------------------------------------------------------ HARD:MacDonald:PrintServer 17:S1785 Installation:chk-rollerdet.eps 1ðTX ------------------------------------------------------------ 5.2.4 Replacing the Fusing Unit Replace the fusing unit using the following procedure: ------------------------------------------------------------ WARNING ------------------------------------------------------------ The fusing unit in the printer may be HOT and needs time to cool down before it can be handled. Wait at least 30 minutes after powering off the printer before attempting to replace the fusing unit. ------------------------------------------------------------ 1. Remove the four fusing unit screws ! with a flat-bladed screwdriver. p These screws will be used again when installing the new fusing unit. Note that one screw is fitted with a special grounding washer ". DSG-000258 ðTX ------------------------------------------------------------ 1ðTX 2ðTX ------------------------------------------------------------ 2. Remove the fusing unit by sliding it to the left ! and then lifting it up and out of the printer ". p Discard the old fusing unit. DSG-000259ðTX 2ðTX ------------------------------------------------------------ ------------------------------------------------------------ 1ðTX 3. Remove and discard the plastic shipping spacers ! from the new fusing unit. DSG-000260ðTX ------------------------------------------------------------ 1ðTX 4. Open the green fusing unit access cover ! and lift the tape to pull out the sheet of plastic shipping material. p Close the fusing unit access cover. ------------------------------------------------------------ 1ðTX ------------------------------------------------------------ 5. Install the new fusing unit into the printer by inserting the right side first and then lowering it into place. 6. Gently slide the fusing unit to the right to plug it into its electrical connector. DSG-000261ðTX ------------------------------------------------------------ HARD:MacDonald:PrintServer 17:PRINTSERVER-TEMP:paperjams:fuseunit-instcloseup.eps 7. Insert the four screws and finger tighten only. p Note the location of the screw containing the special grounding washer !. 8. With a flat-bladed screwdriver, tighten the four screws until snug. DSG-000262 ðTX ------------------------------------------------------------ 1ðTX ------------------------------------------------------------ 9. Reinstall the toner cartridge. DSG-000286ðTX ------------------------------------------------------------ 10. Gently lower the top cover and push down on the cover until it locks in place. p Be sure to lower the top cover gently. Letting the top cover drop down causes toner to leak out of the toner cartridge. MLO-009509CðTX ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ 11. Plug the power cord into the wall outlet. DSG-000237ðTX ------------------------------------------------------------ 12. Power on the rear ! and front " power switches. 2ðTX ------------------------------------------------------------ HARD:MacDonald:PrintServer 17:S1785 Installation:009521C.EPS1ðTX ------------------------------------------------------------ ðTX 5.2.5 Resetting the Maintenance Counter After you have completed 200K maintenance, reset the maintenance counter, using the following procedure: 1. Press ------------------------------------------------------------ ------------------------------------------------------------ Pause ------------------------------------------------------------ ------------------------------------------------------------ to place the printer off line. ------------------------------------------------------------ After a moment the display reads: Paused- Press Resume to continue 2. Press ------------------------------------------------------------ ------------------------------------------------------------ Test Set-up ------------------------------------------------------------ ------------------------------------------------------------ to enter Test Set-up Mode. ------------------------------------------------------------ The keypad is now in Test Set-up Mode and the keys take on their numeric values. After a moment the display reads: Press [4] to reset maintenance counter 3. Press ------------------------------------------------------------ ------------------------------------------------------------ [4] ------------------------------------------------------------ ------------------------------------------------------------ . ------------------------------------------------------------ The display reads: Reset maintenance Enter code: 4. Enter the following code: [2], [5], [3]. ------------------------------------------------------------ After a moment the printer exits Test Set-up Mode and the display reads: Paused- Press Resume to continue 5. Press ------------------------------------------------------------ ------------------------------------------------------------ Resume ------------------------------------------------------------ ------------------------------------------------------------ to place the printer back on line. ------------------------------------------------------------ The display reads: Ready p This completes the 200K maintenance for the PrintServer 17 printer. p To ensure top print quality, perform a general cleaning of the printer at this time (see Section 5.3). Maintenance 5-31 5.3 Cleaning the Printer To ensure the highest possible print quality, it is important that you clean the PrintServer 17 printer periodically. Cleaning the PrintServer 17 printer is a simple matter of wiping off excess toner and paper dust with a clean lint-free cloth lightly dampened with water. The following events can be used as appropriate timetables to clean the printer: · Each time you change the toner cartridge · When print quality problems persist · Each time you perform 200K maintenance ------------------------------------------------------------ WARNING ------------------------------------------------------------ Always power down and unplug the printer before cleaning the printer to prevent a possible electrical shock. The fusing unit may be HOT. Allow enough time for the printer to cool down before cleaning the inside of the printer. ------------------------------------------------------------ ------------------------------------------------------------ CAUTION ------------------------------------------------------------ Do not use cleaning solvents or detergents to clean the printer. Use a lint-free cloth slightly dampened only with water. ------------------------------------------------------------ 5-32 Maintenance Clean the printer using the following procedure: 1. Power off both the front ! and rear " power switches on the printer. HARD:MacDonald:PrintServer 17:S1785 Installation:009521C.EPS1ðTX 2ðTX ------------------------------------------------------------ 2. Unplug the power cord from the wall outlet. DSG-000238ðTX ------------------------------------------------------------ 3. Slide the release button forward ! and open the cover ". ------------------------------------------------------------ ------------------------------------------------------------ 1ðTX ------------------------------------------------------------ 2ðTX 4. Clean the anti-static teeth using the cleaning brush (stored in the printer). ------------------------------------------------------------ CAUTION ------------------------------------------------------------ Be careful not to touch (or clean) the transfer charge roller when cleaning the anti-static teeth. Oil or contaminants from your fingers or scratches on the transfer charge roller will reduce print quality. ------------------------------------------------------------ ------------------------------------------------------------ HARD:MacDonald:PrintServer 17:S1785 Installation:close-antistat.eps 5. Clean the upper transfer guide with a cloth dampened with water. DSG-000274ðTX ------------------------------------------------------------ 6. Lift the upper transfer guide to its open position and wipe clean the lower transfer guide. ------------------------------------------------------------ DSG-000264ðTX ------------------------------------------------------------ 7. Lower the upper transfer guide to its operating position. MLO-009506CðTX ------------------------------------------------------------ 8. Clean the paper transfer area. DSG-000275ðTX ------------------------------------------------------------ 9. Gently lower the top cover and push down on both sides of the cover until it locks in place. p Be sure to lower the top cover gently. Letting the top cover drop down causes toner to leak out of the toner cartridge. MLO-009509CðTX ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ 10. Plug the power cord into the wall outlet. DSG-000237ðTX ------------------------------------------------------------ 11. Power on the rear ! and front " power switches. 2ðTX ------------------------------------------------------------ HARD:MacDonald:PrintServer 17:S1785 Installation:009521C.EPS1ðTX ------------------------------------------------------------ ðTX 6 ------------------------------------------------------------ Paper Jams This chapter explains how to clear the following types of paper jams: · Paper exit jams (Section 6.1.1) · Image transfer jams (Section 6.1.2) · Paper feed jams (Section 6.1.3) · Reversing area jams (Section 6.1.4) · Duplexer jams (Section 6.1.5) · Fusing unit jams (Section 6.1.6) Paper Jams 6-1 6.1 Clearing Paper Jams Most paper jams can be avoided by following the instructions and specifications outlined in Section B.1. Paper jams are typically caused by by one of the following conditions: · Paper that is torn or creased · Paper that has been improperly stored · Paper that is the wrong size or weight · Paper that is not loaded flat in the cassette In addition to the message shown on the message display, the graphic display ! indicates paper jam locations by flashing yellow lights (Figure 6-1). Use the graphic display and the error message to pinpoint the paper jam location. Figure 6-1 Graphic Display 6-2 Paper Jams The majority of paper jams occur in the areas shown in Figure 6-2. ------------------------------------------------------------ NOTE ------------------------------------------------------------ Paper jams can occur in more than one area of the printer. When clearing paper jams remove all pieces of jammed paper from the printer. ------------------------------------------------------------ Figure 6-2 Paper Jam Locations ------------------------------------------------------------ DSG-000265ðTX 1ðTX 2ðTX 3ðTX 4ðTX 5ðTX 6ðTX ------------------------------------------------------------ ------------------------------------------------------------ 6.1.1 Paper Exit Area Jams Paper exit area jams occur between the exit transport rollers in the top cover. Clear paper jams in this area using the following procedure: 1. Slide the release button forward !. ------------------------------------------------------------ The top cover opens slightly and releases the pressure on the exit transport rollers. DSG-000288ðTX ------------------------------------------------------------ 1ðTX 2. Remove the paper from the output tray (if it is accessible) by lifting up the paper guide arm ! and then pulling out the paper. p If you were able to remove the jammed paper, go to step 5. p If you were not able to remove the paper, continue with the next step. ------------------------------------------------------------ DSG-000266ðTX 1ðTX ------------------------------------------------------------ 3. Lift the top cover open to its full upright position. ------------------------------------------------------------ 4. Grasp the trailing edge of the paper and remove it from the printer. ------------------------------------------------------------ 5. Gently lower the top cover and push down on both sides of the cover until it locks in place. p Be sure to lower the top cover gently. Letting the top cover drop down causes toner to leak out of the toner cartridge. MLO-009509CðTX ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ 6.1.2 Image Transfer Area Jams Paper jams in the image transfer area can occur at the following locations: · Between the input feed rollers and the transfer charging roller · Between the transfer charging roller and the fusing unit Clear image transfer area paper jams using the following procedure: 1. Slide the release button forward ! and open the cover ". ------------------------------------------------------------ ------------------------------------------------------------ 1ðTX ------------------------------------------------------------ 2ðTX 2. Lift the transfer guide tray to release pressure on the roller. MLO-009504CðTX ------------------------------------------------------------ 3. Remove the jammed paper from the transfer area. p The toner has not been bonded to the paper; be careful not to spill toner on yourself. p If you were able to clear the jammed paper, go to step 7. p If the paper has entered the fusing unit, continue with the next step to remove the jammed paper. MLO-009505CðTX ------------------------------------------------------------ ------------------------------------------------------------ 4. Push open the green fusing unit access cover. DSG-000268ðTX ------------------------------------------------------------ 5. Remove the jammed paper from the fusing unit. p The toner has not been bonded to the paper; be careful not to spill toner on yourself. ------------------------------------------------------------ WARNING ------------------------------------------------------------ The fusing unit is HOT. Use caution when removing jammed paper from this area. ------------------------------------------------------------ DSG-000269ðTX ------------------------------------------------------------ 1ðTX ------------------------------------------------------------ 6. Close the fusing unit access cover. DSG-000278ðTX ------------------------------------------------------------ 7. Lower the upper transfer guide tray to its operating position. MLO-009506CðTX ------------------------------------------------------------ 8. Gently lower the top cover and push down on both sides of the cover until it locks in place. p Be sure to lower the top cover gently. Letting the top cover drop down causes toner to leak out of the toner cartridge. MLO-009509CðTX ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ 6.1.3 Paper Feed Jams Paper feed jams occur between the paper feed rollers and the transfer roller. Use the following procedure to clear paper jams in this area. 1. Slide the release button forward ! and open the cover ". ------------------------------------------------------------ ------------------------------------------------------------ 1ðTX ------------------------------------------------------------ 2ðTX 2. Lift the transfer guide tray. MLO-009504CðTX ------------------------------------------------------------ 3. Remove the jammed paper from the transfer area. p The toner has not been bonded to the paper; be careful not to spill toner on yourself. p If you were able to clear the jammed paper, go to step 7. p If you were unable to clear the jammed paper, continue with the next step. MLO-009505CðTX ------------------------------------------------------------ ------------------------------------------------------------ 4. Remove the selected cassette by lifting it up slightly and then pulling it out of the printer. ------------------------------------------------------------ 5. Remove the jammed paper from the cassette input area. DSG-000270ðTX ------------------------------------------------------------ 6. Insert the paper cassette into the printer. ------------------------------------------------------------ 7. Lower the upper transfer guide tray to its operating position. MLO-009506CðTX ------------------------------------------------------------ 8. Gently lower the top cover and push down on both sides of the cover until it locks in place. p Be sure to lower the top cover gently. Letting the top cover drop down causes toner to leak out of the toner cartridge. MLO-009509CðTX ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ 6.1.4 Reversing Area Jams Reversing area jams occur between the transfer rollers and the reversing roller in the optional duplexer unit. Clear paper jams in this area using the following procedure: 1. Remove the bottom cassette by lifting it up slightly and then pulling it out of the printer. ------------------------------------------------------------ DSG-000271ðTX 2. Remove the jammed paper from the reversing area slot. DSG-000272ðTX ------------------------------------------------------------ 3. Insert the bottom paper cassette into the printer. ------------------------------------------------------------ DSG-000273ðTX 6.1.5 Duplexer Paper Jams Duplexer paper jams occur inside the optional duplexer unit. Access to the duplexer unit is through the side door on the printer. Clear jams in the duplexer using the following procedure: 1. Open the left side door by pressing the raised dots on the top edge of the door. DSG-000281ðTX ------------------------------------------------------------ 2. Remove any jammed paper from inside the duplexer unit. ------------------------------------------------------------ DSG-000279ðTX 3. Close the left side door by lifting it up and pressing the raised dots on the top edge of the door. DSG-000280ðTX ------------------------------------------------------------ 6.1.6 Fusing Unit Paper Jams Fusing unit paper jams occur between the heat and pressure rollers in the fusing unit. Clear paper jams in the fusing unit using the following procedure: ------------------------------------------------------------ WARNING ------------------------------------------------------------ The fusing unit is HOT. Use caution when removing jammed paper from this area. ------------------------------------------------------------ 1. Slide the release button forward ! and open the cover ". ------------------------------------------------------------ ------------------------------------------------------------ 1ðTX ------------------------------------------------------------ 2ðTX 2. Push open the green fusing unit access cover to release pressure on the fusing unit rollers. DSG-000268ðTX ------------------------------------------------------------ 3. If the jammed paper is in front of the fusing unit, remove it as shown. p If you cannot grasp the edge of the paper, turn the green gear ! to advance the paper. p The toner has not been bonded to the paper; be careful not to spill toner on yourself. ------------------------------------------------------------ 4. If the jammed paper is in the rear of the fusing unit, remove it as shown. p If you cannot grasp the edge of the paper, turn the green gear ! to advance the paper. p The toner has not been bonded to the paper; be careful not to spill toner on yourself. DSG-000269ðTX ------------------------------------------------------------ 1ðTX ------------------------------------------------------------ 5. Close the fusing unit access cover. DSG-000278ðTX ------------------------------------------------------------ 6. Gently lower the top cover and push down on both sides of the cover until it locks in place. p Be sure to lower the top cover gently. Letting the top cover drop down causes toner to leak out of the toner cartridge. MLO-009509CðTX ------------------------------------------------------------ ------------------------------------------------------------ ------------------------------------------------------------ 7 ------------------------------------------------------------ Operator Panel Messages and Troubleshooting This chapter covers the following topics: · Types of operator panel messages (Section 7.1) ------------------------------------------------------------ Operational messages (Section 7.1.1) ------------------------------------------------------------ Error messages (Section 7.1.2) ------------------------------------------------------------ Maintenance messages (Section 7.1.3) · Common operating and print quality problems (Section 7.2) Operator Panel Messages and Troubleshooting 7-1 7.1 Operator Panel Messages Messages that are displayed on the operator panel indicate the status of the printer. Some of these messages are shown during normal operation to indicate what the printer is doing at the moment. There are three basic types of messages displayed: 1. Operational Messages: are informational only and do not require any type of corrective action. Operational messages are described in Section 7.1.1. 2. Error Messages: indicate an error condition that requires corrective action before the printer can resume operation (the Error indicator lights). An example of this would be a paper jam error. Error messages are described in Section 7.1.2. 3. Maintenance Messages: indicate when to perform maintenance or add supplies to the printer (the Supplies Needed indicator lights). An example of this would be the Add toner message. Maintenance messages are described in Section 7.1.3. 7-2 Operator Panel Messages and Troubleshooting 7.1.1 Operational Messages During normal operation (no error status), the operator panel displays printer status messages and shows the currently selected input and output trays, as indicated by the green lights on the graphic display. There is no corrective action necessary when these messages are displayed. Table 7-1 describes the messages displayed during normal printer operation. Table 7-1 Operational Messages ------------------------------------------------------------ Message Explanation Corrective Action ------------------------------------------------------------ Print engine is in warmup state The printer has not reached operating temperature. This may occur at power up or after a door or cover has been opened, causing the fusing unit to shut off and cool down. None...the printer needs additional time to reach operating temperature. Ready The printer is functioning correctly and is waiting for a job to process. None Processing The printer is processing one or more jobs. None Printing The printer is currently printing a page. None Paused-- Press Resume to continue ------------------------------------------------------------ ------------------------------------------------------------ Pause ------------------------------------------------------------ ------------------------------------------------------------ has been pressed. The processing of jobs is temporarily suspended while the printer is paused. Press ------------------------------------------------------------ ------------------------------------------------------------ Resume ------------------------------------------------------------ ------------------------------------------------------------ to place the printer back to normal operation (on-line). (continued on next page) Operator Panel Messages and Troubleshooting 7-3 Table 7-1 (Cont.) Operational Messages ------------------------------------------------------------ Message Explanation Corrective Action ------------------------------------------------------------ Single Job Mode-- Press Resume to continue Indicates the printer is in Single Job Mode. You can change paper (or other media) at this time if desired, and then press ------------------------------------------------------------ ------------------------------------------------------------ Resume ------------------------------------------------------------ ------------------------------------------------------------ to process the next job. Consult the DEC PrintServer Supporting Host Software for VMS Management Guide manual for additional information about using Single Job Mode. Please wait The selected tray has been inserted into the printer. None...this message is displayed for just a few seconds until the paper is lifted into the operating position. Please wait... Initializing... The printer is initializing None Please wait... clearing paper path The printer is clearing extra sheets of paper out of the paper path. None No active job There are no active jobs being processed by the printer. None Deleting current job The printer is deleting the current job from the queue. None Test page not supported The PrintServer 17 printer does not support test page operation. None ------------------------------------------------------------ 7-4 Operator Panel Messages and Troubleshooting 7.1.2 Error Messages Error messages are displayed when a problem halts the printer and requires operator intervention (such as adding paper or closing a cover) to begin printing again. Table 7-2 describes the error messages and the corrective action to take to clear the error condition. Table 7-2 Error Messages ------------------------------------------------------------ Message Explanation Corrective Action ------------------------------------------------------------ Add paper The selected cassette has run out of paper. Load paper in the cassette (Section 4.2). Close top cover The top cover is open. Close the top cover (Section 3.4). Check toner cartridge installation Toner cartridge is not installed or not seated properly. Install or reinsert the toner cartridge, making sure it is seated properly (refer to illustration 2 on the toner cartridge label inside the printer). Install optional feeder The envelope feeder is selected but not installed. Install the optional envelope feeder (refer to the instructions that come with the envelope feeder). Insert paper cassette The selected cassette is not installed. Install the paper cassette. Output tray full The top output tray is full. Empty paper from the top output tray. Paper Jam - clear cassette area Paper jammed during feeding. Remove the selected cassette and remove the jammed paper (Section 6.1.3). Paper Jam - clear top output tray Jam in the top output tray area. Empty the top output tray and remove jammed paper (Section 6.1.1). (continued on next page) Operator Panel Messages and Troubleshooting 7-5 Table 7-2 (Cont.) Error Messages ------------------------------------------------------------ Message Explanation Corrective Action ------------------------------------------------------------ Paper Jam - open side door Jam in duplex area. Open the side door and remove the jammed paper (Section 6.1.5). Paper Jam - open top cover Paper jam in the fusing area. Open the top cover and open the green fusing unit access cover to remove the jammed paper (Section 6.1.6). Paper Jam - optional input device Jam in the envelope feeder. Remove the jammed envelope from the feeder. Paper Jam - clear paper reversing area Paper jam in the duplexer reversing area. Remove the bottom cassette and remove the jammed paper (Section 6.1.4). Hardware Error nn - Call Customer Services The printer has a hardware malfunction and needs to be repaired. Power off the printer, wait 5 seconds, and then power it back on again. If the error message is displayed again, call Customer Services and report the error number on the message display. Hardware Error nnnn - Power down immediately. Call Customer Services The printer has a serious hardware malfunction and needs to be repaired. Power off the printer, wait 5 seconds, and then power it back on again. If the error message is displayed again, power down the printer and call Customer Services and report the error number. (continued on next page) 7-6 Operator Panel Messages and Troubleshooting Table 7-2 (Cont.) Error Messages ------------------------------------------------------------ Message Explanation Corrective Action ------------------------------------------------------------ 0B01.0086 a. The network cable is not connected properly. b. The ThinWire Ethernet cable is not terminated properly. c. The network not available or there is an open-ended network cable connection. a. Reconnect the network cable properly (ThinWire requires a T- Connector). b. 50-ohm terminator is required on the T-Connector if the printer is the last device on the network cable. c. Check with your system manager. 0B01.000A The daughter board is not installed or not connected properly. Refer to the daughter board installation guide for the correct installation procedure. "Ethernet Address" ?54 or ?55 The printer keeps trying to reboot because there is no host system available or the host software is not installed. Check with your system manager to be certain that the correct version of software is installed and that the host system is available. "Ethernet Address" ?4F An interrupt or exception occurred, causing a fatal error. Power down the printer, wait about 5 seconds, and then power it back up again. If the error occurs again, call Customer Services and report the error number. Fatal software error reboot or cycle power A software error has stopped the printer. Power down the printer, wait about 5 seconds and then power it back up again. ------------------------------------------------------------ Operator Panel Messages and Troubleshooting 7-7 7.1.3 Maintenance Messages When the Supplies Needed indicator is on, some form of printer maintenance needs to be performed. Pressing ------------------------------------------------------------ ------------------------------------------------------------ Supplies Needed ------------------------------------------------------------ ------------------------------------------------------------ displays a message that indicates the type of maintenance needed. Table 7-3 Maintenance Messages ------------------------------------------------------------ Message Explanation Corrective Action ------------------------------------------------------------ Toner low - see Operator 's Guide Toner is out or is not being distributed evenly. Remove the toner cartridge and gently rock it a few times to redistribute the remaining toner (refer to illustration 1 on the toner cartridge label inside the printer). Put the cartridge back in the printer and try to print. If the Supplies Needed indicator remains on or the print is too light, install a new toner cartridge (refer to instructions on the toner cartridge box). Perform user maintenance 200K maintenance needs to be performed. Perform 200k user maintenance (Section 5.2). Press [4] to reset maintenance counter This is part of the procedure to reset the maintenance counter. Press [4] to begin the reset operation (Section 5.2). Invalid code entered - See Operator 's Guide An incorrect maintenance reset code was entered. Enter [2], [5], [3]. Maintenance needed in nn pages 1 nn pages can be printed before 200K general maintenance needs to be performed. No corrective action is necessary. ------------------------------------------------------------ 1 Displayed when the supplies needed indicator is off and ------------------------------------------------------------ ------------------------------------------------------------ Supplies Needed ------------------------------------------------------------ ------------------------------------------------------------ is pressed. ------------------------------------------------------------ 7-8 Operator Panel Messages and Troubleshooting 7.2 Common Operating and Print Quality Problems Table 7-4 lists common operating and print quality problems and their possible solutions. Check the table to solve printer problems before calling for service and follow the corrective actions in the order they are listed. ------------------------------------------------------------ NOTE ------------------------------------------------------------ Because print quality depends heavily on the components in the toner cartridge, it is recommended that you keep a spare cartridge as a replacement. If a problem with print quality is not listed in the troubleshooting table, replace the toner cartridge to see if that solves the problem before calling for service. ------------------------------------------------------------ ------------------------------------------------------------ WARNING ------------------------------------------------------------ The fusing assembly may be HOT. Be careful when checking items inside the printer. ------------------------------------------------------------ Operator Panel Messages and Troubleshooting 7-9 Table 7-4 Common Operating and Print Quality Problems ------------------------------------------------------------ Problem Possible Cause Corrective Action ------------------------------------------------------------ NO POWER ------------------------------------------------------------ The printer does not power up when you set the power switches to the on position (power indicator is off). Both power switches are not on. Ensure that both the front and rear power switches are in the on position (Section 3.1). The power source is defective. Make sure the power cord is plugged into the wall outlet. Check that there is power at the wall outlet by plugging in a lamp to see if it lights. If the lamp does not light, call your building maintenance services to check the circuit supplying power to that outlet. The power cord is not connected or is damaged. Check the power cord for damage and secure connections at the printer and at the wall outlet. ------------------------------------------------------------ NO PRINTOUT ------------------------------------------------------------ The message display reads Ready. The interface cable to the host is not connected properly. Check the cable connections at the printer and at the host computer. (continued on next page) 7-10 Operator Panel Messages and Troubleshooting Table 7-4 (Cont.) Common Operating and Print Quality Problems ------------------------------------------------------------ Problem Possible Cause Corrective Action ------------------------------------------------------------ ------------------------------------------------------------ POOR PRINTING ------------------------------------------------------------ Large amounts of vertical fade and/or white streaks are on the page. Toner is not being dispersed evenly. Remove the toner cartridge from the printer and gently rock it several times to redistribute toner. Install a new toner cartridge (refer to the instructions on the toner cartridge box). Small amounts of fading occur across the page. Dirty anti-static teeth. Clean the anti-static teeth (Section 5.3). Vertical black streaks occur on the page. The primary or transfer charge wire is faulty. Replace the toner cartridge. Printing is too light. The print density setting is incorrect. Adjust the print density setting (Section 3.6). Printing is too dark. The print density setting is incorrect. Adjust the print density setting (Section 3.6). The page printed blank. The toner seal was not completely removed from the toner cartridge. Remove the toner seal completely from the toner cartridge. The toner cartridge is faulty. Replace the toner cartridge (refer to the instructions on the toner cartridge box). The page printed black. The charge corona wire is broken or is not making contact. Be sure the toner cartridge is seated properly in the printer. Replace the toner cartridge (refer to the instructions on the toner cartridge box). Stray toner is fused to the paper. The printer is dirty. Clean the printer (Section 5.3). The cleaning mechanism in the toner cartridge is not working properly. Replace the toner cartridge (refer to the instructions on the toner cartridge box). The overall print quality is poor. The print medium is not the recommended type. Use only high-quality paper, labels and transparencies (Section 4.1). (continued on next page) Operator Panel Messages and Troubleshooting 7-11 Table 7-4 (Cont.) Common Operating and Print Quality Problems ------------------------------------------------------------ Problem Possible Cause Corrective Action ------------------------------------------------------------ MISCELLANEOUS ------------------------------------------------------------ Print lines overlap. The vertical pitch setting is incorrect. Correct the vertical pitch setting in your application program. The print is skewed. The print medium is not the recommended type. Use only high-quality paper, labels and transparencies (Section 4.1). Paper is not loaded in the cassette properly. Reload paper in the cassette (Section 4.2). Envelopes are fogged lightly with toner. The print density setting is too light. Increase the print density setting (Section 3.6). ------------------------------------------------------------ 7-12 Operator Panel Messages and Troubleshooting 8 ------------------------------------------------------------ Calling for Service If you cannot correct a problem with the PrintServer 17 printer or the operator panel instructs you to call Customer Services, the printer requires servicing by a Customer Services engineer. Digital has a service center in your area to help keep your system running properly. Refer to Table 8-1 before calling the Customer Services. Calling for Service 8-1 Table 8-1 Questions to Consider Before You Call ------------------------------------------------------------ Is the call necessary? Before calling for service, refer to Chapter 7, often you can solve the problem yourself. Who should call for service? Typically, the system manager should place the call for service. What does the service center need to know. Note the following: · The serial and model numbers on the back of the printer. · The serial and model numbers of the host system if available. · Your access number (that you received in the mail). What questions will be asked? Summarize the problem. Make a note of: · What you were doing when the system failed · Any messages on the operator panel · Any strange noises Stay by the printer/host system if possible; the service engineer may ask you to re-create the problem. Where should I call? In the continental United States: On-site warranty service: 1-800-354-9000 Return to Digital Service: 1-800-225-5385 Per Call Service: Call your local office. In Alaska, Hawaii, Canada, and Europe, call your local sales office for service. ------------------------------------------------------------ 8-2 Calling for Service A ------------------------------------------------------------ Printer Specifications This appendix contains the operating and interface specifications for the PrintServer 17 printer. A.1 Operating Specifications Type: Desktop page printer Printing Method: Electrophotographic using laser beam scanning Resolution: 300 dpi Printing Speed: 17 pages/minute maximum using A4 or Letter-size paper from the cassette Warm-Up Time: Two minutes or less at 20°C (68°F) Paper Cassettes: 500-sheet capacity Letter (8 ½ in x 11 in) A4 (297 mm x 182 mm) Executive (7 ¼ in x 10 ½ in) Legal (8 ½ in x 14 in) Manual Feed: One sheet at a time 98 mm x 216 mm (3.9 in x 8 ½ in) to 216 mm x 356 mm (8 ½ in x 14 in) Top Output Tray Capacity: 500 sheets (facedown stacking) Rear Output Tray Capacity: 50 sheets (envelope/faceup stacking) Paper Weight Range Cassette Feed: 60 g/m 2 to 90 g/m 2 basis weight (16 lb to 24 lb) Paper Weight Range Manual Feed: 60 g/m 2 to 135 g/m 2 basis weight (16 lb to 35 lb) Printer Specifications A-1 Built-in Font Files: The PrintServer 17 printer has 29 built-in fonts. These fonts are: · Avant Garde Gothic (Book, Demi, BookOblique, and DemiOblique) · Courier (Bold, Oblique, and BoldOblique) · Helvetica (Bold, Oblique, and BoldOblique) · Lubalin Graph (Book, Demi, BookOblique, and DemiOblique) · New Century Schoolbook (Roman, Bold, Italic, and BoldItalic) · Souvenir (Light, Demi, LightItalic, and DemiItalic) · Symbols Set · Times (Roman, Bold, Italic, and Bold Italic) Built-in RAM: 8MB, expandable to 32MB with optional SIMMs Network Interface: ThinWire and ThickWire Ethernet connectors Option Interface Two serial (RS423) MMJ connectors for future options. Acoustic Noise: 50dB(A) maximum during standby 60dB(A) maximum during printing Operating Temperature: 10°C to 32.5°C (50°F to 90.5°F) Operating Humidity: 20% to 80% relative humidity Storage Temperature: 0°C to 35°C (32°F to 95°F) Storage Humidity: 10% to 80% relative humidity A-2 Printer Specifications Power Requirements: 100-115 Vac, 50/60 Hz 220-240 VAC, 50 Hz Power Consumption: 100-115 V models = 850 W maximum 220-240 V models = 850 W maximum Shipping Weight: Approximately 45 kg (99 lbs) Dimensions: Width: 470 mm (18.5 in) Depth: 1016 mm (40.0 in) (with paper cassette installed and the rear output tray installed) Height: 495.3 mm (19.5 in) Printer Specifications A-3 B ------------------------------------------------------------ Print Media Specifications This appendix describes the print media that are appropriate for the PrintServer 17 printer. The types of print media described in this appendix are paper, labels, transparencies, and envelopes. The PrintServer 17 printer produces excellent print quality, using electro- photographic laser technology. The laser printing process differs greatly from that of a conventional impact printer, so paper selection is particularly important. Because toner is bonded to the paper as it passes through the heat and pressure rollers of the fusing unit, the paper must be able to withstand high heat and pressure. Photocopier paper is generally acceptable for the PrintServer 17 printer. ------------------------------------------------------------ CAUTION ------------------------------------------------------------ Always select print media according to the instructions and specifications in this appendix. When selecting paper or other print media, print test samples on the media you want to use. Be sure to consider the heat limitations of transparencies and the glues used on envelopes and labels. The inks and pigments used on chemically treated or coated paper (such as preprinted forms or colored paper) must also be able to withstand the high heat and pressure of the fusing unit. Otherwise, damage to media and the printer may result. ------------------------------------------------------------ Print quality can also deteriorate if paper is not stored properly. Read Section B.5 for complete information about storing paper. For a complete listing of recommended print media and ordering information, see Appendix C. Print Media Specifications B-1 B.1 Paper Specifications This section contains information on the sizes and specifications of plain paper that can be used with the PrintServer 17 printer. Single-size cassettes come in A4, Letter, Executive, or Legal sizes. Table B-1 lists paper specifications for the PrintServer 17 printer. Table B-1 Paper Specifications ------------------------------------------------------------ Category Specification ------------------------------------------------------------ Paper weight: plain paper 60 g/m 2 to 90 g/m 2 basis weight (16 lb to 24 lb) Paper weight: envelopes 60 g/m 2 to 90 g/m 2 basis weight (16 lb to 24 lb) Acid content pH 5.5 minimum, (type 111 permanence) Electrical resistivity 1 x 10 10 to 1 x 10 13 ohm-cm Cutting accuracy  0.7 mm from nominal Cutting angle 90°  0.2° Coefficient of friction 0.4 to 0.7 Moisture content 4% to 6% Thickness 0.086 mm to 0.107 mm Smoothness 100-300 Sheffield Brightness 84% minimum recommended Cotton (rag) content 25% maximum Opacity 85% opaque minimum ------------------------------------------------------------ B-2 Print Media Specifications B.1.1 Special Considerations When Printing on Paper Because laser printers bond toner to the paper, observe the following requirements with certain types of papers: · The ink from some preprinted papers, such as those with a company letterhead, can cause smearing and, in some cases, could damage the printer. Do not use paper printed with Thermographic letterheads. · Do not use colored papers where the color is applied as a coating to the surface. · Do not use thermal papers. · Do not use carbon papers. · To prevent paper jams, do not load paper above the MAX limit line on the cassette. · For simplex printing, load forms and letterhead paper face down in the cassette, with the top edge inserted first. · For duplex printing, load forms and letterhead paper face up in the cassette, with the bottom edge inserted first. · Load prepunched paper with the holes facing the front of the printer. ------------------------------------------------------------ NOTE ------------------------------------------------------------ See Appendix C for acceptable papers available from Digital. ------------------------------------------------------------ Print Media Specifications B-3 B.2 Envelope Specifications The PrintServer 17 printer accepts standard #10 Business (4.125 in x 9.5 in) size envelopes for use with the optional envelope feeder. The feeder can also accept the following minimum and maximum envelope sizes: · 82.5mm x 165mm (minimum) · 114.3mm x 241mm (maximum) Envelopes must meet the same specifications as paper (see Table B-1). Before feeding envelopes, check the following items: · The sealing flap on #10 type business envelopes should run along the length of the envelope, not at the leading and trailing edges. · The sealing flap should be folded properly, with none of the glue exposed. · The leading and trailing edges should not be more than two layers thick. · The envelope should be free of wrinkles or creases. ------------------------------------------------------------ CAUTION ------------------------------------------------------------ Do not use envelopes made of materials other than paper, or those that have fasteners or windows. Figure B-1 shows the type of envelopes that cannot be used with the printer. ------------------------------------------------------------ B-4 Print Media Specifications Figure B-1 Unacceptable Envelopes Print Media Specifications B-5 B.2.1 Special Considerations When Printing on Envelopes Observe the following requirements when printing on envelopes: · Print envelopes only on the front side. · Because you need to print addresses in a particular area on envelopes, you must specify the proper print coordinates to print the addresses. For information about specifying print coordinates see the Digital ANSI- Compliant Printing Protocol Level 3 Programming Reference Manual and Digital ANSI-Compliant Printing Protocol Level 3 Programming Supplement. · Printing in the 15 mm (.6 in) border around the envelope may cause print quality problems with some types of envelopes. For best print quality, do not print in this border. Figure B-2 Printing Border B-6 Print Media Specifications B.3 Transparency Specifications Table B-2 and Table B-3 contain information on the sizes and specifications of transparencies that can be used with the PrintServer 17 printer. Table B-2 Transparency Sizes ------------------------------------------------------------ Transparency Size Dimensions ------------------------------------------------------------ A4 210 mm x 297 mm Letter 8.5 in x 11 in ------------------------------------------------------------ Table B-3 Transparency Specifications ------------------------------------------------------------ Category Specification ------------------------------------------------------------ Transparency weight 142  4 g/m 2 basis weight Thickness 0.105  0.005 mm Material Polyester (coated) Curl 5.0 mm maximum Cutting accuracy  0.7 mm from nominal Cutting angle 90°  0.2° Base heat stability 0.8 % maximum heat shrinkage at 195° C (385° F) for 15 minutes ------------------------------------------------------------ B.3.1 Special Considerations When Printing on Transparencies Observe the following requirements when printing on transparencies: · Feed transparencies from the top cassette only. · Remove transparencies from the output tray as each one is printed to prevent them from sticking to each other. ------------------------------------------------------------ NOTE ------------------------------------------------------------ See Appendix C for acceptable transparencies available from Digital. ------------------------------------------------------------ Print Media Specifications B-7 B.4 Label Specifications A self-adhesive label consists of a face sheet with an adhesive backing layer, and a carrier sheet. The carrier sheet and adhesive used for the labels must meet the heat tolerance specification of 195°C (385°F) for at least 0.1 second. ------------------------------------------------------------ CAUTION ------------------------------------------------------------ Exposed adhesive on labels can damage the printer. To test for adhesive that may be exposed, press a plain piece of paper on top of the sheet of labels. If the paper sticks to the labels, do not use those labels. ------------------------------------------------------------ Table B-4 lists the specifications for self-adhesive labels that can be used with the PrintServer 17 printer. Table B-4 Self-Adhesive Label Specifications ------------------------------------------------------------ Category Specification ------------------------------------------------------------ Face Sheet 51 4 g/m 2 basis weight Backing Sheet 503 g/m 2 basis weight Face Sheet Adhesive Coating 15.52.5 g/m 2 basis weight Total Basis Weight 116.59.5 g/m 2 Total Thickness 0.1250.010 mm Moisture Content 4.5% to 7.0% ------------------------------------------------------------ B.4.1 Special Considerations When Printing on Labels Observe the following requirements when printing on labels: · Feed labels from the top cassette only. · Be sure the carrier sheet is not exposed. · Be sure no adhesive is exposed. ------------------------------------------------------------ NOTE ------------------------------------------------------------ See Appendix C for acceptable labels available from Digital. ------------------------------------------------------------ B-8 Print Media Specifications B.5 Paper Handling and Storage Although you may be using paper that meets all specifications, improper handling and storage may affect the quality of the paper and the performance of the printer. This can cause paper jams, misfeeding, and other printer performance problems. Follow the recommendations in this section to reduce the possibility of printer jams and misfeeds. B.5.1 Paper Handling Observe the following requirements when handling paper: · When you unwrap a new package of paper, discard the top and bottom sheets, as they tend to absorb the most humidity from the surrounding environment. Always store unused paper in its original wrapping. The wrapping protects the paper against humidity. · Sudden changes in temperature or humidity can cause paper curl, leading to misfeeds and paper jams. If you move paper from a storage location that differs greatly in temperature or humidity from the new location, leave the paper (unopened) for a day to allow it to adjust to the new environment. · Check the paper for curl after printing a few pages. If an excessive amount of curl is present or multiple paper jams occur, try turning the stack of paper over in the cassette. · Follow the instructions in Chapter 4 to properly load paper. B.5.2 Paper Storage Observe the following requirements when storing paper: · Do not store paper directly on the floor, as floors are generally humid. · Store paper on a flat surface to prevent paper curl. Print Media Specifications B-9 C ------------------------------------------------------------ Accessories and Supplies This appendix lists some of the accessories and supplies available for the PrintServer 17 printer. Contact your Digital sales representative or refer to your latest DECdirect catalog for a complete list of products and the latest pricing information. See Section C.1 for additional ordering information. Table C-1 PrintServer 17 Printer Accessories and Supplies ------------------------------------------------------------ Part Number Description ------------------------------------------------------------ Paper Cassettes ------------------------------------------------------------ LPS1X-LT Letter-size paper cassette (8 ½ in x 11 in) LPS1X-LA Legal-size paper cassette (8 ½ in x 14 in) LPS1X-LB A4-size paper cassette (297 mm x 210 mm) LPS1X-LE Executive-size paper cassette (7 ¼ in x 10 ½ in) ------------------------------------------------------------ Media Feeders ------------------------------------------------------------ LPS1X-BA Large-capacity input feeder (1500-sheet capacity, 110V for US, Canada, Mexico, and South America) LPS1X-A3 Large-capacity input feeder (1500-sheet capacity, no power cable) LPS1X-xx Large-capacity input feeder (1500-sheet capacity, all others 1 ) LPS1X-EF Automatic envelope feeder (100-envelope capacity) LPS1X-UC Duplex unit upgrade kit ------------------------------------------------------------ 1 Contact your Digital sales representative for additional information about the other LCITs available. (continued on next page) Accessories and Supplies C-1 Table C-1 (Cont.) PrintServer 17 Printer Accessories and Supplies ------------------------------------------------------------ Part Number Description ------------------------------------------------------------ Memory Options ------------------------------------------------------------ LPS1X-UC 4MB SIMM upgrade LPS1X-UD 8MB SIMM upgrade ------------------------------------------------------------ Consumeables & Maintenance ------------------------------------------------------------ LPS1X-AB 200K Maintenance kit (110V) LPS1X-AC 200K Maintenance kit (220V) LPS1X-AA Toner cartridge (EP-N cartridge) H9850-TA Laser labels (30/sheet x 100 sheets per box) H9850-TB Laser labels (21/sheet x 100 sheets per box) LN01X-AB Letter-size paper 8 ½ in x 11 in 5,000 sheets per box LN01X-AD A4-size paper 297 mm x 210 mm 5,000 sheets per box LN01X-AC Legal-size paper 8 ½ in x 14 in 5,000 sheets per box LN03X-AJ Letter-size transparencies 8 ½ in x 11 in 50 sheets per box LN03X-AK A4-size transparencies 297 mm x 210 mm 50 sheets per box ------------------------------------------------------------ C-2 Accessories and Supplies C.1 Ordering Information Use the following mailing addresses and telephone numbers to order products for the PrintServer 17 printer. Table C-2 Ordering Within the U.S.A. ------------------------------------------------------------ MAIL Digital Equipment Corporation PO Box CS2008 Nashua, NH 03061 TELEPHONE Order toll free 1-800-DIGITAL (DECdirect) between the hours of 8:30 a.m. and 8:00 p.m. EST ------------------------------------------------------------ Table C-3 Ordering Outside the U.S.A. ------------------------------------------------------------ MAIL Digital Equipment Corporation Attention: Accessories & Supplies Business Manager c/o Local Subsidiary or Digital-Approved Distributor TELEPHONE In Canada Order toll free 1-800-267-6215 In Australia Outside Sydney Metropolitan Area (toll free): 008-226-363 From Sydney Metropolitan Area: 412-7000 In New Zealand Auckland (toll free): 0800-800-332 ------------------------------------------------------------ Accessories and Supplies C-3 D ------------------------------------------------------------ Related Documentation Following is a list of Digital documents associated with PostScript printers, and their respective order numbers. To order documentation, contact your Digital Customer Representative. In the United States, call 1-800-DIGITAL. ------------------------------------------------------------ Document Title Order Number ------------------------------------------------------------ DECprint Supervisor for OpenVMS Software Documentation Kit QA-09NAA-GZ ------------------------------------------------------------ DECprint Supervisor for OpenVMS Software Installation Guide AA-PSVDA-TE DECprint Supervisor for OpenVMS User 's Guide AA-PSVFA-TE DECprint Supervisor for OpenVMS System Manager 's Guide AA-PSVEA-TE ------------------------------------------------------------ VAX Distributed Queuing Service Documentation Kit QA-VENAA-GZ ------------------------------------------------------------ VAX Distributed Queuing Service Installation Guide AA-KM94B-TE VAX Distributed Queuing Service User 's Guide AA-KM86B-TE VAX Distributed Queuing Service Management Guide AA-KM87B-TE VAX Distributed Queuing Service Command Reference AA-KM95B-TE ------------------------------------------------------------ PostScript Programming Documentation ------------------------------------------------------------ PostScript Translator 's Reference Manual for ReGIS and Tektronix 4010/4014 AA-BPWFA-TE PostScript Printers Programmer 's Supplement AA-HL84F-TE PostScript Language Reference Manual AA-HL86A-TE PostScript Language Tutorial and Cookbook AA-HL87A-TE Font File Format User 's Guide EK-CFFFM-UG Related Documentation D-1 ------------------------------------------------------------ Document Title Order Number ------------------------------------------------------------ Digital ANSI-Compliant Printing Protocol Level 3 Documentation EK-PPLV3-DK ------------------------------------------------------------ Digital ANSI-Compliant Printing Protocol Level 3 Programming Reference Manual EK-PPLV3-PM Digital ANSI-Compliant Printing Protocol Level 3 Programming Supplement EK-PPLV3-PS ------------------------------------------------------------ DECprint Utility for PostScript to Sixel Printing for VMS QA-VZPAA-GZ ------------------------------------------------------------ Installation/User 's Guide: DECprint Utility for PostScript to Sixel Printing for VMS AA-NH56A-TE ------------------------------------------------------------ DECfonts Typeface Collection Available only with software media ------------------------------------------------------------ DECfonts Typeface Collection for ULTRIX QA-YX6AB-H* (where the * is replaced by 5 for TK50 media or by M for magtape) DECfonts Typeface Collection Font Kit Installation and User 's Guide for ULTRIX AA-PHX3A-TE DECfonts Typeface Collection for VMS QA-YX6AA-H* (where the * is replaced by 5 for TK50 media or by M for magtape) DECfonts Typeface Collection Font Kit Installation and User 's Guide for VMS AA-PD6GB-TE ------------------------------------------------------------ DEC Image Print-Plus Services Documentation Kit FW-IPPK0-GZ ------------------------------------------------------------ DEC Image Print-PLUS Client Services Software for VMS Installation Guide FW-IPPA3-Z7 DEC Image Print-PLUS Supporting Host Software for VMS Installation Guide FW-IPPA2-Z7 DEC Image Print-PLUS Supporting Host Software for VMS Management Guide FW-IPPA4-Z7 DEC Image Print-PLUS Overview and User 's Guide FW-IPPA1-Z7 D-2 Related Documentation ------------------------------------------------------------ Document Title Order Number ------------------------------------------------------------ DEC PrintServer Supporting Host Software for VMS Software Documentation Kit QA-798AA-GZ ------------------------------------------------------------ DEC PrintServer Supporting Host Software for VMS Installation Guide AA-PEAHC-TE DEC PrintServer Supporting Host Software for VMS Management Guide AA-PEAGC-TE PrintServer Printers User 's Guide EK-LPS32-UG Digital ANSI-Compliant Printing Protocol Level 3 Programming Reference Manual EK-PPLV3-PM Digital ANSI-Compliant Printing Protocol Level 3 Programmer 's Supplement EK-PPLV3-PS Digital PostScript Printers Programmer 's Supplement AA-HL84G-TE PostScript Language Reference Manual AA-HL86A-TE PostScript Language Tutorial and Cookbook AA-HL87A-TE User Features Card, quantity: 10 EK-TPS20-RC ------------------------------------------------------------ DEC PrintServer Supporting Host Software for VMS Installation and Management Documentation Kit QA-798AB-GZ ------------------------------------------------------------ DEC PrintServer Supporting Host Software for VMS Installation Guide AA-PEAHC-TE DEC PrintServer Supporting Host Software for VMS Management Guide AA-PEAGC-TE User Features Card, quantity: 10 EK-TPS20-RC ------------------------------------------------------------ DEC PrintServer Supporting Host Software for VMS Programming Document Kit QA-798AC-GZ ------------------------------------------------------------ Digital ANSI-Compliant Printing Protocol Level 3 Programming Reference Manual EK-PPLV3-PM Digital ANSI-Compliant Printing Protocol Level 3 Programming Supplement EK-PPLV3-PS PostScript Printers Programmer 's Supplement AA-HL84F-TE Related Documentation D-3 ------------------------------------------------------------ Document Title Order Number ------------------------------------------------------------ ------------------------------------------------------------ DEC PrintServer Supporting Host Software for VMS PostScript Tutorial/Reference Document Kit QA-798AD-GZ ------------------------------------------------------------ PostScript Language Reference Manual AA-HL86A-TE PostScript Language Tutorial and Cookbook AA-HL87A-TE ------------------------------------------------------------ DEC PrintServer Supporting Host Software for ULTRIX Documentation Kit QA-VVZAA-GZ ------------------------------------------------------------ DEC PrintServer Supporting Host Software for ULTRIX Installation Guide AA-NJ97D-TE DEC PrintServer Supporting Host Software for ULTRIX Management Guide AA-PGSNC-TE Digital ANSI-Compliant Printing Protocol Level 3 Programming Reference Manual EK-PPLV3-PM Digital ANSI-Compliant Printing Protocol Level 3 Programming Supplement EK-PPLV3-PS PostScript Printers Programmer 's Supplement AA-HL84F-TE PostScript Language Reference Manual AA-HL86A-TE PostScript Language Tutorial and Cookbook AA-HL87A-TE User Features Card, quantity: 10 EK-TPS20-RC ------------------------------------------------------------ DEC PrintServer Supporting Host Software for ULTRIX Installation and Management Documentation Kit QA-VVZAB-GZ ------------------------------------------------------------ DEC PrintServer Supporting Host Software for ULTRIX Installation Guide AA-NJ97D-TE DEC PrintServer Supporting Host Software for ULTRIX Management Guide AA-PGSNC-TE User Features Card, quantity: 10 EK-TPS20-RC ------------------------------------------------------------ DEC PrintServer Supporting Host Software for ULTRIX Programming Guides Documentation Kit QA-VVZAC-GZ ------------------------------------------------------------ Digital ANSI-Compliant Printing Protocol Level 3 Programming Reference Manual EK-PPLV3-PM Digital ANSI-Compliant Printing Protocol Level 3 Programming Supplement EK-PPLV3-PS PostScript Printers Programmer 's Supplement AA-HL84F-TE D-4 Related Documentation ------------------------------------------------------------ Document Title Order Number ------------------------------------------------------------ DEC PrintServer Supporting Host Software for ULTRIX PostScript Tutorial/Reference Documentation Kit QA-VVZAD-GZ ------------------------------------------------------------ PostScript Language Reference Manual AA-HL86A-TE PostScript Language Tutorial and Cookbook AA-HL87A-TE ------------------------------------------------------------ PrintServer Client Software for ULTRIX QA-VVMAA-GZ ------------------------------------------------------------ Installation Guide: PrintServer Client for ULTRIX User 's Guide: PrintServer Client for ULTRIX Reference Card: PrintServer Client for ULTRIX Release Notes: PrintServer Client for ULTRIX ------------------------------------------------------------ PrintServer Source Kit for ULTRIX (Documentation available only with software media) QB-VVMA9-YM ------------------------------------------------------------ Porting Guide: PrintServer TCP/IP Client for ULTRIX Release Notes: PrintServer TCP/IP Client for ULTRIX ------------------------------------------------------------ VAX PrintServer Client for VMS (VMS Version 5.3 and lower) Documentation Kit QA-797AA-GZ ------------------------------------------------------------ Installation Guide: VAX Printserver Client Management/User 's Guide: VAX Printserver Client Release Notes: VAX Printserver Client PostScript Printers Programmer 's Supplement AA-HL84F-TE PostScript Language Reference Manual AA-HL86A-TE PostScript Language Tutorial and Cookbook AA-HL87A-TE PostScript Translator 's Reference Manual for ReGIS and Tektronix 4010/4014 AA-PBWFA-TE ------------------------------------------------------------ Related Documentation D-5 ------------------------------------------------------------ Index A ------------------------------------------------------------ Accessories, C-1 Additional documenation, D-1 C ------------------------------------------------------------ Cassettes loading, 4-3 Cleaning printer, 5-32 Clearing paper jams, 6-1, 6-2 Closing the top cover, 3-10 Common operating problems, 7-9 Conventions, xii D ------------------------------------------------------------ Duplex printing, 4-8 Duplex unit reversing roller replacing, 5-10 Duplexer jams, 6-28 E ------------------------------------------------------------ Envelopes special considerations, B-6 specifications, B-4 Environmental requirements, 1-4 Error indicator, 3-13 Error messages, 7-1, 7-2, 7-5 F ------------------------------------------------------------ Fusing unit replacing, 5-21 Fusing unit paper jam, 6-31 G ------------------------------------------------------------ Graphic display, 3-13 I ------------------------------------------------------------ Image transfer area jam, 6-9 K ------------------------------------------------------------ Keypad, 3-13 Keypad operation, 3-14 L ------------------------------------------------------------ Labels restrictions, 4-10 special considerations, B-8 specifications, B-8 Laser safety, xv Loading paper cassettes, 4-3 M ------------------------------------------------------------ Maintenance, 5-1 cleaning, 5-32 200K, 5-3 replacing the duplex unit reversing roller, 5-10 Index-1 Maintenance (cont'd) replacing the fusing unit, 5-21 replacing the pickup rollers, 5-4 replacing the transfer charge roller, 5-13 Maintenance counter resetting, 5-31 Maintenance messages, 7-2, 7-8 Media restrictions, 4-10 Message display, 3-13 Messages, 7-1 error, 7-5 maintenance, 7-8 operational, 7-3 operator panel, 7-2 Moving the printer, xv O ------------------------------------------------------------ Opening the top cover, 3-8 Operating information, 3-1 Operating requirements, 1-1 Operational messages, 7-2, 7-3 Operator panel messages, 7-1, 7-2 Operator panel functions, 3-11, 3-13 P ------------------------------------------------------------ Paper handling, B-9 loading, 4-1 special considerations, B-3 specifications, B-2 storing, B-9 using letterhead, 4-9 using prepunched, 4-9 Paper cassettes loading, 4-3 Paper exit jams, 6-4 Paper feed jams, 6-17 Paper guidelines general, 4-2 Paper jams, 6-1, 6-2 duplexer, 6-28 fusing unit, 6-31 image transfer area, 6-9 Paper jams (cont'd) paper exit area, 6-4 paper feed, 6-17 reversing area, 6-25 Pickup rollers replacing, 5-4 Power down, 3-5 Power requirements, 1-2 Powering up the printer, 3-2 Print density adjustment, 3-17 Print media specifications, B-1 Print quality problems, 7-9 Printer components, 2-1 Printer components and functions, 2-2, 2-3, 2-7 Printer maintenance, 5-1 Printer safety, xiv Printing duplex mode, 4-8 simplex mode, 4-8 R ------------------------------------------------------------ Related documenation, D-1 Replacing the toner cartridge, 5-2 Reversing area jams, 6-25 S ------------------------------------------------------------ Safety laser, xv printer, xiv Service, 8-1 Shipping the printer, xv Simplex printing, 4-8 Space requirements, 1-3 Specifications, A-1 envelopes, B-4 labels, B-8 operating, A-1 paper, B-2 print media, B-1 transparencies, B-7 Index-2 Supplies, C-1 T ------------------------------------------------------------ Toner cartridge, xii replacing, 5-2 Top cover closing, 3-10 opening, 3-8 Transfer charge roller replacing, 5-13 Transparencies restrictions, 4-10 special considerations, B-7 specifications, B-7 Troubleshooting, 7-1 Turning off the printer, 3-5 Turning on the printer, 3-2 Index-3